Case Manager

Allianz Australia; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Inclusive Culture

Work-life balance

Career Development

Financial and Well-being Perks

Employee Share Purchase Program

Job summary

Allianz Australia is seeking a Case Manager – Personal Injury & Commercial in Sydney, NSW. You will guide customers through the claims process, build relationships with injured customers, families, medical professionals and legal providers to achieve positive outcomes.

This role offers a customer‑focussed, supportive environment with flexible, hybrid work arrangements and opportunities for development and mobility across the Allianz group.

Qualifications

• Active listening and empathy to build rapport with customers.
• Strong time management and ability to work independently and in a team.
• Problem-solving with attention to detail and ability to perform under pressure.
• Interest in leveraging emerging technologies to stay ahead in a digital landscape.

Responsibilities

• Build effective relationships with injured customers, family members, legal providers, and medical professionals to drive outcomes.
• Determine liability and manage a portfolio of CTP claims after motor vehicle accidents.
• Make key liability decisions and assess claims for treatment.
• Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports.
• Provide timely and effective responses to customer needs and ensure accurate processing of claims.

Job description

CASE MANAGER – PERSONAL INJURY & COMMERCIAL – SYDNEY, NSW

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About The Role

While you'll be working with individuals facing challenging times, your primary goal is to deliver a positive customer experience, making this role highly rewarding. As a relationship builder, you will assist individuals by engaging with them and relevant stakeholders to maximize their return to health, life, and work. Additionally, you will guide our customers through every stage of the claims process, ensuring they are well-informed and supported throughout.

• Build effective working relationships with injured customers, family members, legal providers, and medical professionals to drive successful outcomes.
• Determine liability and managing a portfolio of CTP claims for customers who have sustained injuries following a motor vehicle accident.
• Make key liability decisions and assess claims for reasonable and necessary treatment.
• Assess and manage injury needs, handle correspondence regarding CTP benefits, treatment, rehabilitation, and interpret medical reports.
• Provide timely and effective responses to customer needs and ensure accurate processing of claims.

About You

• The capability to understand the importance of active listening, developing rapport, and being empathetic, whilst demonstrating a positive and professional manner
• Strong time management and the ability to work independently & within a team environment.
• Efficient and proactive problem-solving skillset whilst demonstrating the ability to deliver quality work with a high level of attention to detail.
• The ability to prioritise workloads and perform well under pressure
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Important Notice

Allianz will never contact you from an email address that does not end with '@allianz.com.au' or another official Allianz domain. If you receive an email from an address like ’[e-mail]’” or ’[e-mail]’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.