Senior Case Engineer – IBM FileNet Case Manager

Zoho; Sydney; On-site; AUD 140,000 - 200,000; Full time

Job summary

XPT Software Australia Pty Ltd is seeking a Senior Case Engineer to design and support enterprise Case and Content Management using IBM FileNet, ICN, and related tools. You will drive technical excellence within delivery teams and collaborate with stakeholders in an Agile setting.

You will contribute to architecture, develop integrations, and mentor peers while supporting production environments and platform upgrades across client projects.

Qualifications

• 5+ years hands-on IBM FileNet P8 and IBM Case Manager experience.
• Experience with IBM FileNet CE and PE components.
• Experience with IBM Business Automation Workflow (BAW).
• Experience developing with ICN and ICN plugins.
• Strong Java/J2EE/Spring Boot with RESTful services.

Responsibilities

• Design, develop, and implement enterprise Case Management with IBM FileNet and Case Manager.
• Configure case types, workflows, business processes, roles, and baskets.
• Develop custom widgets, ICN plugins, integrations, and APIs.
• Build scalable REST/SOAP integrations with enterprise apps.
• Perform solution design reviews, impact assessments, and optimisation.
• Troubleshoot production issues with L2/L3 support.
• Lead platform upgrades, migrations, and modernization efforts.
• Create design docs, deployment guides, and runbooks.
• Mentor team members and provide technical direction.
• Collaborate with stakeholders in an Agile environment.

Skills

IBM FileNet P8

IBM Case Manager

IBM Business Automation Workflow

IBM Content Navigator

Java

Spring Boot

REST APIs

Web Services

ICN plugins

Agile/Scrum

Tools

IBM FileNet Content Engine (CE)

IBM Process Engine (PE)

IBM Content Navigator (ICN)

Job description

XPT Software Australia Pty Ltd | Contract

Sydney, Australia | Posted on 09/30/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

We are looking for a highly skilled Senior Case Engineer with extensive experience in IBM FileNet P8, IBM Case Manager (ICM), IBM Business Automation Workflow (BAW), and IBM Content Navigator (ICN). The ideal candidate will play a key role in designing, developing, and supporting enterprise-scale Case Management and Content Management solutions while driving technical excellence across delivery teams.

Key Responsibilities

• Design, develop, and implement enterprise Case Management solutions using IBM FileNet and IBM Case Manager.
• Configure case types, workflows, business processes, roles, and in-baskets.
• Develop custom components, ICN plugins, integrations, and APIs.
• Build scalable REST/SOAP-based integrations with enterprise applications.
• Perform solution design, technical reviews, impact assessments, and performance optimization.
• Troubleshoot complex production issues and provide L2/L3 support.
• Support platform upgrades, migrations, modernization, and release activities.
• Create technical design documentation, deployment guides, and operational runbooks.
• Mentor team members and provide technical leadership across projects.
• Collaborate with business stakeholders, architects, and cross-functional teams in an Agile environment.

Required Skills

• 5+ years of hands-on experience in IBM FileNet P8 and IBM Case Manager
  • IBM FileNet Content Engine (CE)
  • IBM Process Engine (PE)
  • IBM Business Automation Workflow (BAW)
  • IBM Content Navigator (ICN)
• Strong development experience in Java, J2EE, Spring Boot, REST APIs, and Web Services.
• Experience developing custom widgets, ICN plugins, and workflow solutions.
• Good understanding of Case Builder, Process Designer, ACCE, and ECM architecture.
• Strong analytical, troubleshooting, and production support skills.
• Experience working in Agile/Scrum delivery environments.

Preferred Skills

• Banking or Financial Services domain experience.
• Experience with DevOps, CI/CD pipelines, and cloud-based deployments.
• Knowledge of ReactJS/Angular integrations and microservices architecture.
• Exposure to ECM migration and modernization initiatives.
• IBM FileNet, BAW, or related certifications.