Senior Case Engineer – IBM FileNet Case Manager

Infosys; Sydney; Hybrid; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Infosys is seeking a Senior Case Engineer for Sydney to design, develop, and support enterprise‑scale Case Management and Content Management solutions using IBM FileNet, ICN, and related technologies. You will drive technical excellence across delivery teams in an Agile environment.

The role requires deep expertise in IBM FileNet P8/ICM, Java stack, and ICN plugins, with hybrid work arrangements and a competitive salary package.

Qualifications

• 8+ years hands-on IBM FileNet P8 and IBM Case Manager.
• Deep knowledge of FileNet CE, PE, ICN, BAW.
• Java, J2EE, Spring Boot, REST APIs, and Web Services.
• Experience with ICN plugins and workflow solutions.
• Experience in Agile/Scrum delivery.

Responsibilities

• Design, develop, and implement enterprise Case Management using IBM FileNet and IBM Case Manager.
• Configure case types, workflows, roles, and in-baskets.
• Develop ICN plugins, widgets, integrations, and APIs.
• Build REST/SOAP integrations with enterprise apps.
• Perform design reviews, impact assessments, and performance tuning.
• Provide L2/L3 production support.
• Support upgrades, migrations, and releases.
• Create technical docs and runbooks.
• Mentor team members and provide technical leadership.
• Collaborate with stakeholders in Agile environment.

Skills

IBM FileNet P8

IBM Case Manager

Java/J2EE

Spring Boot

REST APIs

Web Services

ICN plugins

Agile Scrum

DevOps CI/CD

React/Angular

Job description

About Us

Infosys is a global leader in next-generation digital services and consulting

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description

We are looking for a highly skilled Senior Case Engineer with extensive experience in IBM FileNet P8, IBM Case Manager (ICM), IBM Business Automation Workflow (BAW), and IBM Content Navigator (ICN). The ideal candidate will play a key role in designing, developing, and supporting enterprise‑scale Case Management and Content Management solutions while driving technical excellence across delivery teams.

Location: Sydney.

Salary: AUD 108571 - 119893 Annual Gross.

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case‑by‑case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Key Responsibilities

• Design, develop, and implement enterprise Case Management solutions using IBM FileNet and IBM Case Manager.
• Configure case types, workflows, business processes, roles, and in-baskets.
• Develop custom components, ICN plugins, integrations, and APIs.
• Build scalable REST/SOAP‑based integrations with enterprise applications.
• Perform solution design, technical reviews, impact assessments, and performance optimization.
• Troubleshoot complex production issues and provide L2/L3 support.
• Support platform upgrades, migrations, modernization, and release activities.
• Create technical design documentation, deployment guides, and operational runbooks.
• Mentor team members and provide technical leadership across projects.
• Collaborate with business stakeholders, architects, and cross‑functional teams in an Agile environment.

Required Skills:

• 8+ years of hands‑on experience in IBM FileNet P8 and IBM Case Manager.
• Strong expertise in:
  • IBM FileNet Content Engine (CE)
  • IBM Process Engine (PE)
  • IBM Case Manager (ICM)
  • IBM Business Automation Workflow (BAW)
  • IBM Content Navigator (ICN)
• Strong development experience in Java, J2EE, Spring Boot, REST APIs, and Web Services.
• Experience developing custom widgets, ICN plugins, and workflow solutions.
• Good understanding of Case Builder, Process Designer, ACCE, and ECM architecture.
• Strong analytical, troubleshooting, and production support skills.
• Experience working in Agile/Scrum delivery environments.

Preferred Skills:

• Banking or Financial Services domain experience.
• Experience with DevOps, CI/CD pipelines, and cloud‑based deployments.
• Knowledge of ReactJS/Angular integrations and microservices architecture.
• Exposure to ECM migration and modernization initiatives.
• IBM FileNet, BAW, or related certifications.

Additional

• Excellent customer‑facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem‑solving skills.

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”