IBM FileNet Case Manager Developer

Infosys Limited; Sydney; Hybrid; AUD 109,000 - 120,000; Full time

Job summary

Infosys is seeking an experienced IBM FileNet Case Manager Developer for Sydney, Australia. You will design, implement, and support enterprise-scale case and content management solutions while collaborating with architects, stakeholders, and cross-functional teams.

The role requires strong expertise in FileNet, ICN, BAW/ICM, and Java-based tech stack, with a flexible hybrid work arrangement and competitive salary. Join a global AI-first employer delivering impact at scale.

Qualifications

• 7+ years of hands-on IBM Case Manager / FileNet development.
• Strong expertise in IBM FileNet P8 and IBM Case Manager (ICM).
• Experience with Case Builder, Process Designer, ICN, Workplace XT, and ACCE.
• Proficiency in Java, J2EE, Spring, REST/SOAP Web Services; SQL skills.

Responsibilities

• Design and develop IBM FileNet and IBM Case Manager solutions.
• Configure case types, workflows, business processes, roles, and in-baskets.
• Develop custom components, APIs, integrations, and UI customizations.
• Customize IBM Content Navigator and develop plugins.
• Integrate FileNet with enterprise applications and external systems.
• Perform solution design, impact analysis, troubleshooting, and performance optimization.
• Support deployments, migrations, upgrades, and production releases.
• Provide L2/L3 support and resolve application issues.
• Create technical design documents and runbooks.
• Participate in Agile ceremonies, code reviews, and best practices.

Skills

IBM FileNet

IBM Case Manager

Java

Spring Framework

REST/SOAP

SQL

Agile/Scrum

Tools

Case Builder

Process Designer

ICN

Workplace XT

ACCE

Jenkins

Job description

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:

We are seeking an experienced IBM FileNet Case Manager Developer with strong expertise in IBM FileNet P8, IBM Case Manager (ICM), and Business Automation Workflow (BAW). The ideal candidate will design, develop, implement, and support enterprise‑scale case management and content management solutions while collaborating with architects, business stakeholders, and development teams.

Location:

Sydney.

Salary:

AUD 108571 - 119893 Annual Gross.

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by‑case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Key Responsibilities

• Design and develop IBM FileNet and IBM Case Manager solutions.
• Configure case types, workflows, business processes, roles, and in-baskets.
• Develop custom components, APIs, integrations, and user interface customizations.
• Customize IBM Content Navigator (ICN) and develop plugins.
• Integrate FileNet solutions with enterprise applications and external systems.
• Perform solution design, impact analysis, troubleshooting, and performance optimization.
• Support deployments, migrations, upgrades, and production releases.
• Provide L2/L3 support and resolve application issues.
• Create technical design documents and operational runbooks.
• Participate in Agile ceremonies, code reviews, and development best practices.

Mandatory Skills

• 7+ years of hands‑on experience in IBM Case Manager / FileNet development.
• Strong expertise in IBM FileNet P8 and IBM Case Manager (ICM).
• Experience with Case Builder, Process Designer, ICN, Workplace XT, and ACCE.
• Good understanding of Content Engine, Process Engine, and Case Management architecture.
• Experience with IBM BAW / IBM BPM integrations.
• Proficiency in Java, J2EE, Spring Framework, REST/SOAP Web Services.
• Experience in application deployment, migration, configuration, and production support.
• Strong SQL and database performance tuning knowledge.
• Excellent troubleshooting and performance optimization skills.
• Experience working in Agile/Scrum environments.

Preferred Skills

• IBM BAW, Digital Process Automation, Datacap, and RPA integrations.
• Docker, OpenShift, and cloud platforms (AWS/Azure/IBM Cloud).
• DevOps tools including Jenkins, Git, Maven, and CI/CD pipelines.
• JavaScript, Dojo, and React-based Case Manager customizations.
• Knowledge of LDAP, SSO, and role‑based security models.
• Experience in Banking, Financial Services, Insurance, or Healthcare domains.
• IBM certifications in FileNet, BAW, CP4BA, or Application Development

ADDITIONAL

• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem‑solving skills.

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.