Senior Care Support Helpdesk Lead

Victorian Government - Department of Families, Fairness, and Housing; Victoria; On-site; AUD 65,000 - 85,000; Full time

Job summary

Victorian Government - Department of Families, Fairness, and Housing is seeking an Advanced Worker to join the Care Support Helpdesk team. The role supports children entering care by coordinating information, identity documents, and access to services across divisions, with a rostered phone line to assist carers.

The successful candidate will coordinate care support tasks, engage with Child Protection and Out of Home Care providers, and deliver timely, consistent information and documentation to

Qualifications

• Organised and relationship-focused; strong written and verbal communication.
• Collaborative mindset with ability to innovate and problem-solve.

Responsibilities

• Lead priority care support tasks within the Care Support Helpdesk.
• Oversee administrative functions for placement establishments.
• Identify care needs early to strengthen support for children in statutory care.
• Provide advice and professional expertise to internal and external stakeholders.

Job description

Victorian Government - Department of Families, Fairness, and Housing is seeking an Advanced Worker to join the Care Support Helpdesk team. The role supports children entering care by coordinating information, identity documents, and access to services across divisions, with a rostered phone line to assist carers.

The successful candidate will coordinate care support tasks, engage with Child Protection and Out of Home Care providers, and deliver timely, consistent information and documentation to