Advanced Care Support Helpdesk Worker

Department of Families Fairness and Housing; Melbourne; On-site; AUD 65,000 - 95,000; Full time

Job summary

Department of Families Fairness and Housing in Melbourne seeks an Advanced Worker to support the Care Support Helpdesk. You will coordinate administrative tasks for placement establishments, focusing on timely information sharing and essential identity documents for children in care.

The role involves collaboration with Child Protection, Care services, kinship teams, and service providers. The position requires strong written and verbal communication, stakeholder engagement, and problem-solving

Qualifications

• Provide high-quality administrative support and stakeholder liaison.
• Strong written and verbal communication and collaboration skills.

Responsibilities

• Lead administrative functions for placement establishments.
• Identify and streamline care support processes for timely information sharing and documentation.
• Advise internal and external stakeholders on policy, funding and program development.

Job description

THE ROLE

This position will be part of the team employed to deliver the Care Support Helpdesk (Helpdesk) funded by the Victorian Government 2023-2024 budget. The position works closely with Child Protection, Care services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care. The Helpdesk Team provides a critical role across all five Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards. A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and elevate issues/concerns on behalf of carers to the most appropriate program/services. This position is part of the roster for the phone line and where appropriate work will be directed to the helpdesk team.

ACCOUNTABILITIES INCLUDE

• The Advanced Worker will have specific responsibility to undertake priority care support tasks. It will play a critical role in leading the administrative functions for all placement establishments and support earlier identification of care needs to strengthen and support children and young people in statutory care.
• The successful applicant will be organised, relationships-focused, and demonstrate excellent written and verbal communication skills, collaboration and innovation.
• Provide advice and professional expertise to key internal and external stakeholders in areas of responsibility including critical policy, funding and program development.

This role requires a Working with Children Check. Further advice on obtaining this check can be found here: https://www.vic.gov.au/working-with-children-check For more information on what this means, and all other requirements, please see the Position Description.

Please open the position description to read more.