Care Support Helpdesk Specialist for Children in Care

Department of Families Fairness and Housing; Melbourne; On-site; AUD 65,000 - 95,000; Full time

Job summary

Department of Families Fairness and Housing in Melbourne seeks an Advanced Worker to support the Care Support Helpdesk. You will coordinate administrative tasks for placement establishments, focusing on timely information sharing and essential identity documents for children in care.

The role involves collaboration with Child Protection, Care services, kinship teams, and service providers. The position requires strong written and verbal communication, stakeholder engagement, and problem-solving

Qualifications

• Provide high-quality administrative support and stakeholder liaison.
• Strong written and verbal communication and collaboration skills.

Responsibilities

• Lead administrative functions for placement establishments.
• Identify and streamline care support processes for timely information sharing and documentation.
• Advise internal and external stakeholders on policy, funding and program development.

Job description

Department of Families Fairness and Housing in Melbourne seeks an Advanced Worker to support the Care Support Helpdesk. You will coordinate administrative tasks for placement establishments, focusing on timely information sharing and essential identity documents for children in care.

The role involves collaboration with Child Protection, Care services, kinship teams, and service providers. The position requires strong written and verbal communication, stakeholder engagement, and problem-solving