Advanced Care Support Helpdesk Worker

Department of Families, Fairness & Housing VIC; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Melbourne is seeking an Advanced Worker to join the Care Support Helpdesk. This role supports care processes across Child Protection, Care services, Kinship Engagement Teams, and Out of Home Care providers to improve information sharing and timely services for children in statutory care.

You will be part of a rostered phone line supporting carers, providing professional advice to internal and external stakeholders, and helping identify care needs

Responsibilities

• Lead administrative functions for placement establishments and support earlier identification of care needs.
• Provide advice and professional expertise to internal and external stakeholders in policy, funding and program development.
• Coordinate care support activities across Child Protection, Care services, Kinship Engagement Teams, and Out of Home Care providers.

Job description

Department of Families, Fairness & Housing VIC - Melbourne VIC

This position will be part of the team employed to deliver the Care Support Helpdesk (Helpdesk) funded by the Victorian Government 2023-2024 budget. The position works closely with Child Protection, Care services, Kinship Engagement Teams, Out of Home Care Service providers and Peak organisations to support best outcomes for children in statutory care.

The Helpdesk Team provides a critical role across all five Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.

A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and elevate issues/concerns on behalf of carers to the most appropriate program/services. This position is part of the roster for the phone line and where appropriate work will be directed to the helpdesk team.

ACCOUNTABILITIES INCLUDE

• The Advanced Worker will have specific responsibility to undertake priority care support tasks. It will play a critical role in leading the administrative functions for all placement establishments and support earlier identification of care needs to strengthen and support children and young people in statutory care.
• The successful applicant will be organised, relationships-focused, and demonstrate excellent written and verbal communication skills, collaboration and innovation.
• Provide advice and professional expertise to key internal and external stakeholders in areas of responsibility including critical policy, funding and program development.

Please open the position description to read more.

This role requires a Working with Children Check.
For more information on what this means, and all other requirements, please see the Position Description.