Senior Business Analyst - Operations Data & Process

Urban Utilities; City of Brisbane; On-site; AUD 110,000 - 160,000; Full time

Job summary

Urban Utilities is seeking a Senior Business Analyst to join the Operational Performance team within the Operations and Maintenance division. You will translate complex operational data into actionable insight and standardise processes to support reliable water and wastewater services.

You will lead data reporting, KPI alignment, and BPMN 2.0‑driven process mapping, working with stakeholders to simplify complexity and drive continuous improvement across the organisation.

Qualifications

• Strong data collection, analysis, and reporting skills.
• Experience generating performance-based reporting and documentation.
• Proficiency in BPMN 2.0 and Microsoft Visio for process mapping.
• Holistic understanding of business requirements and how data and analytics inform strategy.

Responsibilities

• Maintain dynamic prioritisation of team responsibilities and drive faster execution on opportunities.
• Prepare, coordinate, and analyse business trends to produce reports and recommendations.
• Support KPI alignment from department to corporate level and integrate into KRAs.
• Collaborate with stakeholders to ensure data collection follows model standards.
• Document and optimise end-to-end processes via stakeholder workshops and BPMN 2.0 validation.
• Lead gap analysis between current and future states to inform change strategy.
• Support governance, risk, and compliance standards across analysis and documentation.

Skills

Data collection

Data analysis

Reporting

BPMN 2.0

Process mapping

Stakeholder workshops

Issue identification

Tools

Microsoft Visio

Job description

Urban Utilities is seeking a Senior Business Analyst to join the Operational Performance team within the Operations and Maintenance division. You will translate complex operational data into actionable insight and standardise processes to support reliable water and wastewater services.

You will lead data reporting, KPI alignment, and BPMN 2.0‑driven process mapping, working with stakeholders to simplify complexity and drive continuous improvement across the organisation.