Business Process Analyst

Talent International; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Talent International in Melbourne seeks an experienced Business Analyst to support a major insourcing program, mapping AS-IS and TO-BE processes and documenting improvements to enable a new operating model.

You will lead workshops with SMEs, identify gaps and dependencies, capture business requirements, and translate complex processes into clear documentation for teams across people, process and systems to drive readiness. This is a hands-on role requiring collaboration with operational teams.

Qualifications

• Experienced BA in transformation or operational change.
• Strong skills in process mapping, modelling and improvement.
• Proven workshop facilitation and stakeholder engagement.
• Experience with Visio, Signavio, ARIS, BPMN or similar tools.
• Ability to translate complex processes into clear documentation.

Responsibilities

• Lead detailed AS-IS and TO-BE process mapping
• Facilitate workshops with business and operational SMEs
• Identify process gaps, hand-offs, dependencies and impacts
• Gather and document business and operational requirements
• Assess impacts across people, process and systems
• Support business readiness and transition activities
• Develop clear process documentation to support the future operating model

Skills

Process mapping

Process modelling

Process improvement

Workshop facilitation

Stakeholder engagement

Requirements gathering

Process documentation

Tools

Visio

Signavio

ARIS

BPMN

Job description

Our client is seeking an experienced Business Analyst to support a significant insourcing program, helping understand, document and improve business processes as key activities transition in-house.

Key Responsibilities

• Lead detailed AS-IS and TO-BE process mapping
• Facilitate workshops with business and operational SMEs
• Identify process gaps, hand-offs, dependencies and impacts
• Gather and document business and operational requirements
• Assess impacts across people, process and systems
• Support business readiness and transition activities
• Develop clear process documentation to support the future operating model

Key Requirements

• Strong Business Analyst experience across transformation or operational change
• Demonstrated strength in process mapping, modelling and process improvement
• Strong workshop facilitation and stakeholder engagement skills
• Experience with Visio, Signavio, ARIS, BPMN or similar
• Ability to work hands‑on with operational teams and translate complex processes into clear documentation

Highly Regarded

• Utilities or electricity industry experience
• Insourcing, outsourcing or transition program experience
• Operating model or organisational transformation experience
• Experience working across complex operational environments