Senior Business Analyst

Urban Utilities; Nambour; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Health discounts

Parental leave (18 weeks)

Personal leave (15 days)

Flexible work options

Job summary

Urban Utilities is seeking a Senior Business Analyst to join the Operational Performance team. You will translate operational data into insight, map end-to-end processes, and drive continuous improvement to align with KPI targets.

Reporting to the Operational Business Performance Leader, you will collaborate with stakeholders, develop standard reporting, and lead gap analyses to inform change strategy across water and wastewater operations.

Qualifications

• Strong data collection, analysis, and reporting skills.
• Experience generating performance-based reporting and documentation.
• Proficiency in mapping operational processes using BPMN 2.0 and Visio.
• Holistic understanding of business requirements and how data drives strategic direction.

Responsibilities

• Maintain dynamic prioritisation of team responsibilities and drive faster execution on opportunities.
• Prepare, coordinate, and conduct research and analysis of business trends to produce reports and recommendations.
• Support KPI integration from department to corporate level and ensure long-term performance trends.
• Document and optimise end-to-end processes through stakeholder workshops and BPMN 2.0 standards.
• Lead gap analyses between current and future states to inform change strategy.

Skills

Data analysis

Reporting

BPMN 2.0

Visio

Stakeholder management

Education

Data analytics / business / data science degree

Tools

Microsoft Visio

BPMN 2.0 tooling

Job description

At Urban Utilities, our purpose is simple yet powerful - Enrich Quality of Life. With a $7 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.

At Urban Utilities, we believe our workforce should reflect the community we serve.

We are looking for a Senior Business Analyst to join the Operational Performance team within our Operations and Maintenance division. Reliable water and wastewater services depend on strong data, clear processes, and consistent reporting, and this role leads that work: turning operational data into insight, and inconsistent processes into standard practice. Success in this role will be stakeholders trusting your reporting to make decisions, processes that are mapped and continuously improved, and performance frameworks that connect daily operations to department and corporate KPIs. You’ll work independently, translating complex business challenges into practical solutions. Reporting to the Operational Business Performance Leader, you’ll be part of the team keeping water and wastewater services running, helping the business see clearly what’s working and where to focus next.

What You’ll Deliver

• Maintain dynamic prioritisation of team responsibilities and drive faster execution on emerging business opportunities
• Contribute to the team’s data and analytics strategy through preparing, coordinating, and conducting research and analysis of business trends to produce reports and make recommendations that improve process, data, and analytics systems
• Support vertical integration of reporting to department, group, and corporate KPIs, as well horizontal integration into associated strategic KRAs, to ensure long-term performance trends enable the achievement of network health indicators
• Partner with business stakeholders and internal clients to ensure data collection follows model standards
• Document and optimise end-to-end business processes by facilitating stakeholder workshops and applying BPMN 2.0 standards to validate operational workflows and drive continuous improvement
• Lead gap analysis between current and future states to inform change strategy
• Support governance, risk, and compliance standards across all analysis and documentation

About You

• Strong technical data collection, analysis, and reporting skills
• Practical experience generating performance-based reporting and documentation
• Proficiency in mapping operational processes using the BPMN 2.0 framework and Microsoft Visio
• A holistic understanding of business requirements and how to use data and analytics to determine strategic direction and performance improvement
• Ability to simplify complexity and generate clear insight for stakeholders
• Experience analysing business processes, preparing documentation, and supporting solution delivery
• A strategic mindset and passion for continuous improvement
• A relevant degree in data analytics, business, data science, or equivalent demonstrated experience

We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

You might not meet every single requirement listed.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland. Every day, our teams work to support thriving communities and a sustainable future.

Benefits

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave
• 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days

Talk to us about what flexibility means to you!

Urban Utilities is an endorsed employer for all women.

See our range of benefits and policies directly at WORK180

Applications will close Wednesday, 30th September 2026.

Applicants may be required to undergo background checks as part of the recruitment process for this role.

For further information please contact our Talent team at [e-mail]

Urban Utilities delivers 140,000 megalitres each year of our planet’s most precious, natural resource to communities scattered across South East Queensland and effortlessly removes it too. We're constantly challenging the status quo, searching for opportunities, pushing people to their potential, encouraging creativity and diversity, and fostering collaboration within and beyond our teams to be the best we can for our communities.