Senior Business Analyst - Operations Performance & Insights

Urban Utilities; Nambour; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Health discounts

Parental leave (18 weeks)

Personal leave (15 days)

Flexible work options

Job summary

Urban Utilities is seeking a Senior Business Analyst to join the Operational Performance team. You will translate operational data into insight, map end-to-end processes, and drive continuous improvement to align with KPI targets.

Reporting to the Operational Business Performance Leader, you will collaborate with stakeholders, develop standard reporting, and lead gap analyses to inform change strategy across water and wastewater operations.

Qualifications

• Strong data collection, analysis, and reporting skills.
• Experience generating performance-based reporting and documentation.
• Proficiency in mapping operational processes using BPMN 2.0 and Visio.
• Holistic understanding of business requirements and how data drives strategic direction.

Responsibilities

• Maintain dynamic prioritisation of team responsibilities and drive faster execution on opportunities.
• Prepare, coordinate, and conduct research and analysis of business trends to produce reports and recommendations.
• Support KPI integration from department to corporate level and ensure long-term performance trends.
• Document and optimise end-to-end processes through stakeholder workshops and BPMN 2.0 standards.
• Lead gap analyses between current and future states to inform change strategy.

Skills

Data analysis

Reporting

BPMN 2.0

Visio

Stakeholder management

Education

Data analytics / business / data science degree

Tools

Microsoft Visio

BPMN 2.0 tooling

Job description

Urban Utilities is seeking a Senior Business Analyst to join the Operational Performance team. You will translate operational data into insight, map end-to-end processes, and drive continuous improvement to align with KPI targets.

Reporting to the Operational Business Performance Leader, you will collaborate with stakeholders, develop standard reporting, and lead gap analyses to inform change strategy across water and wastewater operations.