Senior Business Analyst: Customer Migration & Transformation

FinXL IT Professional Services

Sydney

On-site

AUD 110,000 - 165,000

Full time

7 days ago

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Job summary

FinXL Professional Services is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. You will establish an Authoritative Customer Migration Baseline, design migration journeys, and map end-to-end future-state processes while performing impact assessments across commercial, IT, and reporting dependencies.

Strong stakeholder management and governance experience are essential.

Qualifications

Proven experience as a Senior Business Analyst in complex environments (enterprise scale).
Experience leading large-scale customer migration or network transformation projects.
Strong proficiency in data baselining across IT systems and dependency mapping.

Responsibilities

Establish an Authoritative Customer Migration Baseline to create a single source of truth for enterprise products and sites.
Build a scoring methodology and framework to group customers into prioritisation cohorts and migration waves.
Map and design end-to-end Customer Migration Journeys alongside future-state process models.
Perform detailed impact assessments covering commercial, financial, IT systems, and reporting dependencies.
Develop executive funding packs, decision support materials, and maintain stakeholders logs.
Formulate a comprehensive Customer Engagement Plan to mitigate risk during network transitions.
Prepare complete transition and handover documentation for seamless customer-led execution.