Senior Business Analyst – Customer Migration Lead

FinXL Professional Services Pty; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible consulting engagement

Job summary

FinXL Professional Services Pty is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. You will establish a single source of truth for enterprise products and sites, design migration cohorts, and map end-to-end journeys across future-state processes.

You will conduct detailed impact assessments across commercial, financial, IT systems, and reporting dependencies, develop governance packs for executive

Qualifications

• Proven experience as a Senior Business Analyst within complex environments.
• Demonstrated success leading large-scale customer migration or network transformation projects.
• Strong proficiency in enterprise customer data baselining and dependency mapping across disparate IT systems.
• Demonstrated ability to design cohorting, prioritization scoring, and lifecycle tracking frameworks.
• Senior executive stakeholder management skills with experience preparing governance decision packs.
• Expertise in future-state process mapping, risk mitigation, and end-to-end customer journey design.
• Exceptional analytical problem-solving skills with a focus on high-risk, sensitive customer groups.

Responsibilities

• Establish an Authoritative Customer Migration Baseline to create a single source of truth for enterprise products and sites.
• Build a robust scoring methodology and framework to group customers into prioritisation cohorts and migration waves.
• Map and design end-to-end Customer Migration Journeys alongside future-state process models.
• Perform detailed impact assessments covering commercial, financial, IT systems, and reporting dependencies.
• Develop executive funding packs, decision support materials, and maintain ongoing stakeholder management logs.
• Formulate a comprehensive Customer Engagement Plan to mitigate risk during network transition phases.
• Prepare complete transition and handover documentation to enable seamless customer-led execution.

Skills

Senior stakeholder management

Senior Business Analyst

Customer migration projects

Data baselining

Dependency mapping

Governance packs

Future-state process mapping

Risk mitigation

End-to-end journey design

Stakeholder management

Job description

FinXL Professional Services Pty is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. You will establish a single source of truth for enterprise products and sites, design migration cohorts, and map end-to-end journeys across future-state processes.

You will conduct detailed impact assessments across commercial, financial, IT systems, and reporting dependencies, develop governance packs for executive