Senior Business Analyst – Customer Migration Lead

FinXL Professional Services Pty

Sydney

On-site

AUD 120,000 - 160,000

Full time

6 days ago
Be an early applicant
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Flexible consulting engagement

Job summary

FinXL Professional Services Pty is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. You will establish a single source of truth for enterprise products and sites, design migration cohorts, and map end-to-end journeys across future-state processes.

You will conduct detailed impact assessments across commercial, financial, IT systems, and reporting dependencies, develop governance packs for executive

Qualifications

  • Proven experience as a Senior Business Analyst within complex environments.
  • Demonstrated success leading large-scale customer migration or network transformation projects.
  • Strong proficiency in enterprise customer data baselining and dependency mapping across disparate IT systems.
  • Demonstrated ability to design cohorting, prioritization scoring, and lifecycle tracking frameworks.
  • Senior executive stakeholder management skills with experience preparing governance decision packs.
  • Expertise in future-state process mapping, risk mitigation, and end-to-end customer journey design.
  • Exceptional analytical problem-solving skills with a focus on high-risk, sensitive customer groups.

Responsibilities

  • Establish an Authoritative Customer Migration Baseline to create a single source of truth for enterprise products and sites.
  • Build a robust scoring methodology and framework to group customers into prioritisation cohorts and migration waves.
  • Map and design end-to-end Customer Migration Journeys alongside future-state process models.
  • Perform detailed impact assessments covering commercial, financial, IT systems, and reporting dependencies.
  • Develop executive funding packs, decision support materials, and maintain ongoing stakeholder management logs.
  • Formulate a comprehensive Customer Engagement Plan to mitigate risk during network transition phases.
  • Prepare complete transition and handover documentation to enable seamless customer-led execution.

Skills

Senior stakeholder management
Senior Business Analyst
Customer migration projects
Data baselining
Dependency mapping
Governance packs
Future-state process mapping
Risk mitigation
End-to-end journey design
Stakeholder management

Job description

FinXL Professional Services Pty is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. You will establish a single source of truth for enterprise products and sites, design migration cohorts, and map end-to-end journeys across future-state processes.

You will conduct detailed impact assessments across commercial, financial, IT systems, and reporting dependencies, develop governance packs for executive

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Senior Business Analyst: Customer Migration & Transformation
Senior Business Analyst: Customer Migration & Transformation

FinXL IT Professional Services • Sydney

On-site
AUD 110,000 - 165,000
Senior Business Analyst - 12 month FTC - Immediate Start
Senior Business Analyst - 12 month FTC - Immediate Start

FinXL Professional Services Pty • Sydney

On-site
AUD 120,000 - 160,000
Flexible consulting engagement
Senior Business Analyst - 12 month FTC - Immediate Start
Senior Business Analyst - 12 month FTC - Immediate Start

FinXL IT Professional Services • Sydney

On-site
AUD 110,000 - 165,000
Senior Business Analyst - Core Banking & Migration Leader
Senior Business Analyst - Core Banking & Migration Leader

Shift • Sydney

Hybrid
AUD 120,000 - 180,000
Parental leave
Flexible work policy
Office in North Sydney
Senior Business Analyst - D365 CRM Transformation Lead
Senior Business Analyst - D365 CRM Transformation Lead

Randstad • City of Brisbane

On-site
AUD 166,000 - 240,000
Udemy license
Exclusive discounts
Discounts on private health funds
+1
Lead Business Analyst
Lead Business Analyst

XPT Software Australia Pty Ltd • Sydney

On-site
AUD 190,000 - 270,000
Senior Business Analyst
Senior Business Analyst

IBC Recruitment • Sydney

Hybrid
AUD 120,000 - 150,000
IT Business Systems Analyst
IT Business Systems Analyst

FinXL • City of Melbourne

On-site
AUD 100,000 - 130,000
Senior Business Analyst, Field Operations — FinServ (Sydney)
Senior Business Analyst, Field Operations — FinServ (Sydney)

Interfi Systems PTY LTD • Sydney

Hybrid
AUD 90,000 - 110,000
Senior Business Analyst
Senior Business Analyst

Talenza • City of Melbourne

On-site
AUD 120,000 - 170,000