Senior Business Analyst: Complaints Transformation
Xpt Software Australia Pty Ltd
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Job summary
XPT Software Australia Pty Ltd in Sydney is seeking a Senior Business Analyst for the Complaints domain. You will assess downstream impacts of UNITE transformation initiatives on the Complaints production and support streams, define business requirements, and collaborate with Agile delivery teams to drive readiness and process improvements.
The role involves crafting SOP updates, coordinating training and communications, validating UAT, and guiding change management activities to ensure seamless
Responsibilities
- Craft SOP updates for the Complaints domain and support streams.
- Coordinate training and communications; validate UAT; guide change management for seamless adoption.
Job description
XPT Software Australia Pty Ltd in Sydney is seeking a Senior Business Analyst for the Complaints domain. You will assess downstream impacts of UNITE transformation initiatives on the Complaints production and support streams, define business requirements, and collaborate with Agile delivery teams to drive readiness and process improvements.
The role involves crafting SOP updates, coordinating training and communications, validating UAT, and guiding change management activities to ensure seamless
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