Senior BA, Complaints & Estates Transformations
XPT Software Australia
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Job summary
XPT Software Australia is seeking a Senior Business Analyst focused on Complaints to evaluate downstream impacts of the UNITE transformation initiatives within the Complaints business in Customer Production and Support.
You will define business requirements, support Agile delivery teams, and drive business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.
Responsibilities
- Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.
Job description
XPT Software Australia is seeking a Senior Business Analyst focused on Complaints to evaluate downstream impacts of the UNITE transformation initiatives within the Complaints business in Customer Production and Support.
You will define business requirements, support Agile delivery teams, and drive business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.
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