Senior Business Analyst

Link Group; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

FlexiWorks – office and homeworking

Employee Assistance Program

Learning & Development

Novated Car Leasing

Job summary

MUFG Pension & Market Services in Melbourne is seeking a Senior Business Analyst for a 12-month fixed-term contract with hybrid working conditions. You will investigate complex insurance issues, define business requirements with stakeholders, and drive continuous improvements across superannuation insurance products and related processes.

You will play a key role in delivering client outcomes, supporting governance and risk activities, and coaching the team in best-practice business analysis

Qualifications

• Experience in business analysis, insurance operations, superannuation administration or a related financial services environment.
• Strong knowledge of superannuation insurance products and administration processes.
• Proven ability to investigate complex issues, analyse data and deliver practical business solutions.
• Well-developed stakeholder engagement, communication and relationship management skills.

Responsibilities

• Lead the investigation, analysis and resolution of complex insurance enquiries, product issues and data-related exceptions to deliver outstanding client outcomes.
• Partner with internal stakeholders, technology teams and fund clients to define business requirements and support the delivery of insurance product enhancements, transitions and migrations.
• Drive continuous improvement initiatives by identifying root causes, implementing effective solutions and enhancing operational processes, controls and quality outcomes.
• Provide subject matter expertise on superannuation insurance products, supporting business decision-making, problem-solving and issue resolution.
• Contribute to project delivery through analysis, solution design, functional specifications, testing and implementation activities.
• Support audit, governance and risk management activities, ensuring compliance with legislative, regulatory and internal quality requirements.
• Coach and support team members through knowledge sharing, collaboration and the promotion of best-practice business analysis methodologies.
• Build and maintain strong relationships with clients, auditors and internal stakeholders to achieve business and client objectives.

Skills

Business analysis

Insurance operations

Superannuation administration

Financial services

Education

Business/Information Technology degree

Job description

Overview

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension & Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.
We're looking for a Senior Business Analyst to join our Retirement Solutions team. This is an exciting opportunity for someone with strong superannuation insurance knowledge and analytical expertise to play a key role in supporting complex insurance products, business improvements, and client outcomes. Working across business and technology teams, you'll investigate issues, drive enhancements, and contribute to delivering high-quality solutions that support our clients and members.

• 12 month fixed term contract
• Melbourne location/Hybrid working conditions

What you'll be doing

• Lead the investigation, analysis and resolution of complex insurance enquiries, product issues and data-related exceptions to deliver outstanding client outcomes.
• Partner with internal stakeholders, technology teams and fund clients to define business requirements and support the delivery of insurance product enhancements, transitions and migrations.
• Drive continuous improvement initiatives by identifying root causes, implementing effective solutions and enhancing operational processes, controls and quality outcomes.
• Provide subject matter expertise on superannuation insurance products, supporting business decision-making, problem-solving and issue resolution.
• Contribute to project delivery through analysis, solution design, functional specifications, testing and implementation activities.
• Support audit, governance and risk management activities, ensuring compliance with legislative, regulatory and internal quality requirements.
• Coach and support team members through knowledge sharing, collaboration and the promotion of best-practice business analysis methodologies.
• Build and maintain strong relationships with clients, auditors and internal stakeholders to achieve business and client objectives.

What we're looking for

• Experience in business analysis, insurance operations, superannuation administration or a related financial services environment.
• Strong knowledge of superannuation insurance products and administration processes.
• Proven ability to investigate complex issues, analyse data and deliver practical business solutions.
• Well-developed stakeholder engagement, communication and relationship management skills.
• Tertiary qualifications in Business, Information Technology or a related discipline would be highly regarded.

Why join us?

This is an opportunity to work in a highly specialised area of the superannuation industry where you'll have visibility across products, projects and business improvements. You'll be part of a collaborative team that values curiosity, innovation and continuous improvement while supporting your professional growth and development.

Some of our Employment Benefits

· FlexiWorks – enabling our employees to work in the office and at home
· Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
· Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
· Talent Referral Program
· Salary Sacrificing via Superannuation
· Employee Assistance Program
· Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
· Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
· Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.