Business Analyst, Service Integrity & Resolution

Link Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

FlexiWorks – enabling our employees to

Purchased Leave

Parental Leave

Volunteer Leave

Gender transition leave

Well-being leave

Employee Recognition Program

Talent Referral Program

Salary Sacrificing via Superannuation

Employee Assistance Program

Learning & Development

Employee discounts

Novated Car Leasing

Job summary

MUFG Pension & Market Services in Melbourne is seeking a Business Analyst to join the Retirement Solutions team. You will investigate complex enquiries, analyse data, support product changes, and drive continuous improvement to ensure high-quality outcomes for our clients and members.

You will work with operational, technology and client stakeholders, participate in testing and audits, support governance obligations, and contribute to risk management and process enhancements under a 12-month

Qualifications

• Experience within superannuation, insurance administration or broader financial services environments.
• Knowledge of insurance products and business rules, ideally within the superannuation industry.
• Experience in business analysis, data analysis or problem-solving roles involving complex reporting and investigations.
• Confidence using data analysis tools to interpret information, identify trends and support decision-making.
• Strong attention to detail, stakeholder management and organisational skills, with the ability to manage multiple priorities.

Responsibilities

• Investigate and resolve complex insurance, product and data-related enquiries, ensuring accurate outcomes and an exceptional client experience.
• Analyse insurance products, business rules and member data to identify issues, support resolution activities and recommend improvements.
• Collaborate with internal teams, technology partners and clients to deliver product enhancements, system changes and insurance-related transitions.
• Participate in testing activities for system releases, patches and enhancements to ensure solutions meet business requirements and quality standards.
• Support internal and external audit activities, quality assurance processes and compliance obligations, maintaining adherence to regulatory and governance requirements.
• Work proactively with peers and stakeholders to identify, prevent and resolve service integrity issues while contributing to a collaborative team environment.
• Assist in continuous improvement initiatives, strengthening processes, controls and reporting to enhance operational effectiveness and risk management.

Skills

Superannuation experience

Insurance administration

Data analysis

Stakeholder management

Attention to detail

Organisational skills

Multitasking

Job description

Overview

We're looking for a Business Analyst, to join our Retirement Solutions team. In this role, you'll play a key part in maintaining the integrity of our insurance products and services by investigating complex enquiries, analysing data, supporting product changes, and driving continuous improvement initiatives. You'll work closely with operational, technology and client stakeholders to ensure high-quality outcomes for our clients and members.

• Melbourne location preferred
• 12 month fixed term contract

What you'll be doing

• Investigate and resolve complex insurance, product and data-related enquiries, ensuring accurate outcomes and an exceptional client experience.
• Analyse insurance products, business rules and member data to identify issues, support resolution activities and recommend improvements.
• Collaborate with internal teams, technology partners and clients to deliver product enhancements, system changes and insurance-related transitions.
• Participate in testing activities for system releases, patches and enhancements to ensure solutions meet business requirements and quality standards.
• Support internal and external audit activities, quality assurance processes and compliance obligations, maintaining adherence to regulatory and governance requirements.
• Work proactively with peers and stakeholders to identify, prevent and resolve service integrity issues while contributing to a collaborative team environment.
• Assist in continuous improvement initiatives, strengthening processes, controls and reporting to enhance operational effectiveness and risk management.

What we're looking for

• Experience within superannuation, insurance administration or broader financial services environments.
• Knowledge of insurance products and associated business rules, ideally within the superannuation industry.
• Experience in business analysis, data analysis or problem-solving roles involving complex reporting and investigations.
• Confidence using data analysis tools to interpret information, identify trends and support decision-making.
• Strong attention to detail, stakeholder management and organisational skills, with the ability to manage multiple priorities.

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.

We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.