Business Analyst, Service Integrity & Resolution

Link Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

FlexiWorks

Purchased Leave

Parental Leave

Volunteer Leave

Gender Transition Leave

Well-being Leave

Recognition Program

Talent Referral

Salary Sacrificing

Employee Assistance

Learning & Development

Employee Discounts

Novated Car Leasing

Job summary

MUFG Pension & Market Services is seeking an Insurance Analyst to join the Retirement Solutions team in Melbourne. The role focuses on analytical work across insurance inquiries, data analysis, and product support to ensure high-quality insurance outcomes for major superannuation funds.

You will collaborate with internal stakeholders, auditors and technology teams, contributing to data quality, business rule accuracy and process improvements across administration services.

Qualifications

• Experience in business analysis, insurance administration, superannuation operations or a related financial services environment.
• Knowledge of the Australian superannuation industry, with exposure to insurance products highly regarded.
• Confidence working with data, reporting tools and analytical techniques to investigate issues and identify trends.
• Strong attention to detail, organisational skills and the ability to manage competing priorities in a deadline-driven environment.
• A collaborative approach, with well-developed communication skills and an interest in delivering quality outcomes for clients and stakeholders.

Responsibilities

• Investigate and resolve complex insurance and data-related enquiries, ensuring outcomes align with fund-specific business rules and service level agreements.
• Analyse insurance products, business requirements and system data to identify issues, recommend solutions and support continuous improvement initiatives.
• Contribute to product enhancements, insurance-related fund transitions and system changes, including the review of functional specifications and business requirements.
• Perform quality assurance activities, testing and production verification testing (PVT) to support releases, patches and ongoing product integrity.
• Collaborate with technology teams and business stakeholders to deliver effective and practical solutions that meet client and regulatory requirements.
• Support internal and external audit activities by providing analysis, documentation and investigation outcomes as required.
• Monitor and report on data quality issues, ensuring accurate application of business rules and proactively identifying opportunities to improve processes and controls.

Skills

Data analysis

Insurance administration

Superannuation operations

Business analysis

Tools

Reporting tools

Job description

Insurance Analyst

We're looking for an Insurance Analyst to join our Retirement Solutions team. This is an exciting opportunity for someone who enjoys solving complex problems, working with data, and contributing to the delivery of high-quality insurance outcomes for some of Australia's leading superannuation funds. In this role, you'll provide technical expertise across insurance enquiries, analyse complex data and business requirements, support product enhancements and migrations, and help ensure our clients receive an exceptional service experience. Working closely with internal stakeholders, clients, auditors and technology teams, you'll play an important role in maintaining the accuracy, quality and integrity of our insurance administration services.

• 12-month fixed term contract
• Melbourne based

What you'll be doing

• Investigate and resolve complex insurance and data-related enquiries, ensuring outcomes align with fund-specific business rules and service level agreements.
• Analyse insurance products, business requirements and system data to identify issues, recommend solutions and support continuous improvement initiatives.
• Contribute to product enhancements, insurance-related fund transitions and system changes, including the review of functional specifications and business requirements.
• Perform quality assurance activities, testing and production verification testing (PVT) to support releases, patches and ongoing product integrity.
• Collaborate with technology teams and business stakeholders to deliver effective and practical solutions that meet client and regulatory requirements.
• Support internal and external audit activities by providing analysis, documentation and investigation outcomes as required.
• Monitor and report on data quality issues, ensuring accurate application of business rules and proactively identifying opportunities to improve processes and controls.

What we're looking for

• Experience in business analysis, insurance administration, superannuation operations or a related financial services environment.
• Knowledge of the Australian superannuation industry, with exposure to insurance products highly regarded.
• Confidence working with data, reporting tools and analytical techniques to investigate issues and identify trends.
• Strong attention to detail, organisational skills and the ability to manage competing priorities in a deadline-driven environment.
• A collaborative approach, with well-developed communication skills and an interest in delivering quality outcomes for clients and stakeholders.

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services.

Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.