Senior Branch Assistant: Trade & Customer Service Lead

Winnchester Consulting Pty Ltd; Darwin; Hybrid; AUD 45,000 - 56,000; Full time

Job summary

Winnchester Consulting Pty Ltd is recruiting a Senior Branch Assistant for its Coconut Grove operation in Darwin. This hands-on role focuses on delivering excellent customer service, supporting branch operations and maintaining strong customer relationships.

You will work closely with the branch leadership team to ensure day-to-day performance, stock management and safe, efficient operations while taking ownership of issues and adapting during busy periods.

Qualifications

• Experience in branch, trade, wholesale, distribution environments.
• Strong customer service and communication skills.
• Hands-on approach and reliability.
• Ability to work as part of a close-knit team.

Responsibilities

• Provide high-quality service to trade and other customers.
• Support day-to-day operation of the branch.
• Build and maintain strong customer relationships.
• Assist with stock, inventory and general branch operational requirements.
• Support sales and customer service activity.
• Help maintain a safe, organised and efficient branch environment.
• Work closely with the branch manager and broader team.
• Take ownership of issues and follow through to resolution.
• Support the team during busy periods and take on additional responsibilities.

Job description

Winnchester Consulting Pty Ltd is recruiting a Senior Branch Assistant for its Coconut Grove operation in Darwin. This hands-on role focuses on delivering excellent customer service, supporting branch operations and maintaining strong customer relationships.

You will work closely with the branch leadership team to ensure day-to-day performance, stock management and safe, efficient operations while taking ownership of issues and adapting during busy periods.