Senior Barista & Café Experience Architect

Macs Beach Cafe; Gosford; On-site; AUD 45,000 - 60,000; Full time

Job summary

Macs Beach Cafe is seeking a hands-on cafe supervisor to ensure a great customer experience across venues. You will train junior staff, manage rosters with the manager, and step in as acting supervisor when the cafe manager is away, ensuring open/close and quality output at all times.

You will welcome customers by understanding coffee interests, educate on the menu, maintain stock and equipment, and seek opportunities to enhance the cafe's offerings and reputation.

Qualifications

• Experience in cafe/coffee shop environment preferred.
• Ability to train junior staff and supervise peers.
• Strong customer service and communication skills.

Responsibilities

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Prepares and serves coffee following prescribed recipes and rotating weekend offerings.
• Supports takeaway and retail sales by explaining coffee beans and brew methods; demonstrates techniques.
• Manages stock by replenishing coffee beans, milk, tea and extras; monitors stock levels.
• Keeps equipment operating by following operating instructions and routine maintenance.
• Maintains a safe and healthy work environment by following sanitation standards.
• Enhances cafe reputation by taking ownership of new requests and adding value.
• Trains junior staff to develop skills in coffee.
• Roster and recruitment input with manager to ensure venues are rostered.
• Acts as supervisor when cafe manager is not present, ensuring great customer experience and quality output.

Skills

Customer service

Barista skills

Staff training

Roster management

Upselling

Job description

Macs Beach Cafe is seeking a hands-on cafe supervisor to ensure a great customer experience across venues. You will train junior staff, manage rosters with the manager, and step in as acting supervisor when the cafe manager is away, ensuring open/close and quality output at all times.

You will welcome customers by understanding coffee interests, educate on the menu, maintain stock and equipment, and seek opportunities to enhance the cafe's offerings and reputation.