Senior AV & Technical Services Manager

Fuse Recruitment; Sydney; On-site; AUD 120,000 - 125,000; Full time

Benefits offered by this job

Expenses

Superannuation

Job summary

Fuse Recruitment is seeking an experienced Service Manager to lead AV & Technical Services in Sydney, managing a skilled team across service delivery, maintenance and client support. The role is office-based in Greenacre, NSW, with standard hours and a Monday–Friday pattern.

You will drive operational performance, manage budgets and grow recurring service revenue while maintaining exceptional client satisfaction. Salary range is $120k–$125k plus super and allowances.

Qualifications

• Minimum 5 years' proven service management experience.
• Strong commercial and financial understanding, including costing, estimating, margins and budgets.
• Experience managing service contracts, maintenance programs, defects and warranty obligations.
• Strong operational planning, scheduling and resource management capabilities.
• Proven ability to develop and implement operational improvements.

Responsibilities

• Lead and manage the service department, including technicians, administration staff and contractors.
• Oversee the end-to-end delivery of service and maintenance activities.
• Manage technician scheduling, resource allocation and workforce utilisation.
• Ensure service projects are delivered on time, within budget and to required quality standards.
• Oversee service workflows from scheduling through to completion, invoicing and post-service review.
• Manage project defects, warranty obligations and defect liability to ensure timely resolution and customer satisfaction.
• Develop and maintain strong relationships with clients, venue operators, consultants, builders and subcontractors.
• Identify opportunities to secure new maintenance and service agreements and grow recurring revenue.
• Monitor service budgets, costs, forecasting, margins and profitability.
• Oversee service-related procurement and invoicing.
• Prepare monthly operational and financial reports for senior management.
• Implement effective quality, risk, compliance and operational processes.
• Drive continuous improvement initiatives across the service function.
• Work closely with project delivery, commercial, purchasing and HR teams.
• Coach, mentor and develop a high-performing technical service team.

Skills

Service management

People leadership

Financial acumen

Scheduling

Client relationships

Operational planning

MS Office

AV/tech industry knowledge

Communication skills

Education

Degree in Business or Operations Management

Trade qualifications (AV/tech)

Tools

MS Office

Job description

Fuse Recruitment is seeking an experienced Service Manager to lead AV & Technical Services in Sydney, managing a skilled team across service delivery, maintenance and client support. The role is office-based in Greenacre, NSW, with standard hours and a Monday–Friday pattern.

You will drive operational performance, manage budgets and grow recurring service revenue while maintaining exceptional client satisfaction. Salary range is $120k–$125k plus super and allowances.