Senior AV & Meeting Room Support Specialist

Southern Cross University; Coffs Harbour; Vor Ort; AUD 112.000 - 121.000; Vollzeit

Zusammenfassung

Southern Cross University in Coffs Harbour seeks a Senior Technical Support Analyst with strong audiovisual (AV) expertise to ensure teaching spaces, meeting rooms, and collaborative environments operate reliably.

The role involves hands-on AV support, troubleshooting, and collaboration with staff, students, and vendors to deliver high-quality technical outcomes across university campuses.

Qualifikationen

• Demonstrated experience in AV support, troubleshooting and user assistance
• Strong knowledge of conferencing platforms, AV equipment and system integration
• Excellent problem solving, communication and customer service skills
• A current driver’s license, willing to travel between campuses and a valid Working With Children Check

Aufgaben

• Provide hands-on AV support across teaching rooms, meeting spaces and presentation environments
• Troubleshoot audiovisual, conferencing and Microsoft Teams meeting technologies
• Maintain and improve AV systems through testing, updates and preventative checks
• Support staff and students with technical guidance, training and problem resolution
• Lead complex technical escalations and work with vendors to improve system reliability

Kenntnisse

AV support

Customer service

Communication

Tools

Q-SYS

Crestron

Jobbeschreibung

Southern Cross University in Coffs Harbour seeks a Senior Technical Support Analyst with strong audiovisual (AV) expertise to ensure teaching spaces, meeting rooms, and collaborative environments operate reliably.

The role involves hands-on AV support, troubleshooting, and collaboration with staff, students, and vendors to deliver high-quality technical outcomes across university campuses.