Hybrid AV Support Engineer | Meeting Room Tech Specialist

Centorrino Technologies Pty Ltd.; Toowoomba Regional; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Centorrino Technologies Pty Ltd. in Australia is seeking a Service Desk Engineer - Audio Visual to join our hybrid team, supporting AV systems across meeting spaces and executive events. You will deliver Level 1 and 2 incident resolution, monitor system performance, and maintain documentation.

The role requires customer‑facing skills, hands‑on AV tech experience (Teams Rooms, Webex, Crestron, AMX), basic networking, and a proactive approach to incident management in an SLA‑driven environment.

Qualifications

• Experience providing Level 1/2 support in enterprise AV or collaboration environments.
• Hands-on AV tech support for Teams Rooms, Webex, Crestron, QSC, AMX, or similar platforms.
• Strong troubleshooting across AV hardware, conferencing, audio, video, control systems, and signal flow.
• Experience using ITSM/ticketing systems and SLA-driven support.
• Basic networking knowledge: TCP/IP, PoE, VLANs, and AV connectivity troubleshooting.
• Excellent customer service and communication; able to assist both technical and non-technical users.
• Ability to work independently in a client-facing environment with competing priorities.

Responsibilities

• Provide Level 1 and Level 2 support for Audio Visual (AV) incidents and service requests across meeting rooms, boardrooms, and collaboration spaces.
• Troubleshoot and resolve issues across AV systems, including audio, video, conferencing, control systems, displays, projectors, cameras, microphones, and room connectivity.
• Support collaboration technologies including Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, and Cisco room systems.
• Deliver responsive support for live meetings, executive presentations, and business‑critical events, ensuring minimal disruption.
• Perform preventative maintenance, firmware updates, and system monitoring to maximise AV performance.
• Log, prioritise, and resolve incidents in ITSM systems, escalating complex issues to internal teams or vendors where required.
• Maintain accurate documentation, contribute to the knowledge base, and identify opportunities to improve AV services.

Skills

Level 1-2 support

Enterprise AV

AV technologies

ITSM experience

Customer service

Networking basics

Tools

Microsoft Teams Rooms

Cisco Webex

Crestron

QSC

AMX

Job description

Centorrino Technologies Pty Ltd. in Australia is seeking a Service Desk Engineer - Audio Visual to join our hybrid team, supporting AV systems across meeting spaces and executive events. You will deliver Level 1 and 2 incident resolution, monitor system performance, and maintain documentation.

The role requires customer‑facing skills, hands‑on AV tech experience (Teams Rooms, Webex, Crestron, AMX), basic networking, and a proactive approach to incident management in an SLA‑driven environment.