Senior AV & Tech Support Specialist

Southern Cross University; Gold Coast City; On-site; AUD 112,000 - 121,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Southern Cross University on the Gold Coast is seeking a Senior Technical Support Analyst with strong AV expertise to ensure teaching spaces, meeting rooms and collaborative environments work seamlessly.

This hands-on role involves troubleshooting AV and Microsoft Teams, supporting staff and students, maintaining systems, documenting processes and collaborating with vendors to improve reliability.

Qualifications

• Hands-on AV support across teaching spaces and meeting rooms.
• Troubleshoot AV systems and Microsoft Teams meetings.
• Document issues and contribute to preventative maintenance.

Responsibilities

• Provide hands-on AV support across teaching rooms, meeting spaces and presentation environments.
• Troubleshoot audiovisual and Microsoft Teams meeting technologies.
• Maintain and improve AV systems through testing and updates.
• Support staff and students with technical guidance and problem resolution.
• Lead complex escalations with vendors to improve reliability.

Skills

AV support

Teams troubleshooting

Conferencing

Q-SYS

Crestron

Customer service

Tools

Q-SYS

Crestron

Job description

Southern Cross University on the Gold Coast is seeking a Senior Technical Support Analyst with strong AV expertise to ensure teaching spaces, meeting rooms and collaborative environments work seamlessly.

This hands-on role involves troubleshooting AV and Microsoft Teams, supporting staff and students, maintaining systems, documenting processes and collaborating with vendors to improve reliability.