Senior Assessment Officer

Catholic College Sale Careers; Maffra, Melbourne; On-site; AUD 72,000 - 83,000; Full time

Benefits offered by this job

WFH options

9-day fortnights

Parental leave

Wellbeing allowance

Professional development

Employee assistance program

Salary sacrifice

Job summary

Southern Rural Water is seeking a dedicated Senior Assessment Officer to join the Customer Experience team on a fixed-term basis until January 2027. You will assess licensing applications, including complex cases, and support the Team Leader by improving processes and ensuring consistent, timely decisions.

As a senior member, you will review recommendations from Assessment Officers, provide guidance, and escalate when needed.

Qualifications

• Administration experience in a similar role.
• Clear communication with customers and staff.
• Ability to interpret and apply SRW policies and guidelines.
• Strong time management to meet deadlines.
• Ability to mentor and support Assessment Officers.

Responsibilities

• Assess licensing applications for regulated districts and unregulated surface water and groundwater, ensuring accuracy and completion within agreed timeframes.
• Case manage and prepare recommendations for decision by the Team Leader Customer Experience and/or Manager Water Licensing, including gathering relevant information and preparing correspondence
• Reviewing recommendations prepared by Assessment Officers to ensure accuracy, consistency and compliance with relevant requirements before they are escalated for a decision.
• Approving licensing applications and information statements in accordance with relevant delegations.
• Helping customers and other staff to understand licensing application requirements and processes.

Skills

Administration experience

Excellent communication

Policy interpretation

Time management

Mentoring Assessment Officers

Job description

Full Time Limited Term (Until end of January 2027)

Business Services Band B: $71,851 – $83,148 per annum plus 12% statutory superannuation. Location: Negotiable across SRW major offices in Maffra, Werribee and Mitcham

About Southern Rural Water

Southern Rural Water (SRW) is a Victorian water corporation with nearly 170 staff, managing major dams, weirs, water licencing and more from Mallacoota through to the South Australian border. At SRW, we believe that diversity makes us stronger, and we are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to thrive and contribute to collective success. Through providing a flexible, always safe workplace and promoting employee development, we empower employees to contribute to our strategy of great value for customers and community through excellence in rural water management.

How We Support You

At Southern Rural Water, we recognise and prioritise the wellbeing and fulfillment of our staff members. Here’s what we offer to ensure a balanced and rewarding work experience:

• Embrace flexibility: We support various working arrangements including WFH, 9-day fortnights, tailor your work schedule to accommodate for school drop off and pick up hours.
• Generous leave provisions: 15 days sick leave and 14 weeks paid parental leave to support you during life’s important moments!
• Health and Wellbeing: Yearly reimbursement of up to $150 per financial year to support you in physical, mental and financial wellbeing.
• Professional development: We support your growth through a range of internal and external training initiatives and offer study assistance programs to empower you to reach your full potential.
• Employee Assistance Program: Receive comprehensive support for yourself and your family through our employee assistance program.
• Salary Sacrifice: Salary Sacrifice options for vehicles, equipment, and superannuation to enhance your financial benefits.

Senior Assessment Officer - Customer Experience

Southern Rural Water is seeking a motivated Senior Assessment Officer to join our Customer Experience team until the end of January 2027!

As the Senior Assessment Officer, you will be responsible for assessing and determining licensing applications, including complex applications requiring a strong understanding of relevant legislation, policies and procedures. You will also support the Team Leader Customer Experience by contributing to the improvement of customer focused processes and ensuring applications are assessed consistently and efficiently.

As a senior member of the team, you will review recommendations prepared by Assessment Officers, provide guidance on complex applications, and act as their first point of escalation.

This opportunity will suit an individual with excellent communication skills, administration experience and the ability to adhere to policies and procedures.

Responsibilities

• Assessing licensing applications for regulated districts and unregulated surface water and groundwater, ensuring accuracy and completion within agreed timeframes.
• Case managing and preparing recommendations for decision by the Team Leader Customer Experience and/or Manager Water Licensing, including gathering relevant information and preparing correspondence
• Reviewing recommendations prepared by Assessment Officers to ensure accuracy, consistency and compliance with relevant requirements before they are escalated for a decision.
• Approving licensing applications and information statements in accordance with relevant delegations.
• Helping customers and other staff to understand licensing application requirements and processes.

About you

The successful candidate for this position will be able to demonstrate some of the desired experience and abilities below:

• Previous experience in an administration based role.
• Excellent communication skills to address a variety of customer queries and accurately convey information regarding SRW processes.
• Ability to interpret, apply and communicate requirements of relevant policy and guidelines.
• Effective time management skills to ensure applications are completed promptly within agreed upon timeframes.
• Ability to provide support and guidance to Assessment Officers.

Southern Rural Water is committed to diversity and inclusion in employment and is proud to encourage applications from people of different backgrounds, abilities, ages, genders, gender identities and/or sexual orientations.

Southern Rural Water acknowledges the Traditional Owners of the lands and waters we work with and within, and pay respects to Elders past and present.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact: [e-mail]