Senior Applications Support Analyst

University of Notre Dame; Broadway; On-site; AUD 135,000 - 152,000; Full time

Benefits offered by this job

Friendly and collaborative environment

Rewarding opportunity

Job summary

University of Notre Dame Australia is seeking a Senior Applications Support Analyst, IT to lead Dynamics 365 and Power Platform initiatives across Sydney and Fremantle campuses. The role focuses on stable, secure services and improving BAU operations with clear documentation and guardrails.

You will work closely with CRM implementations, vendor partners, and provide critical architectural knowledge transfer into BAU operations while supporting secondary enterprise apps.

Qualifications

• Tertiary qualification in Computer Science, Information Technology or related discipline with extensive experience or equivalent mix of education and training.
• Significant experience configuring, developing and administering Microsoft Power Platform (Power Apps, Power Automate) and Microsoft Dataverse.
• Experience with solution management, environment strategy and ALM pipelines using Azure DevOps or GitHub.
• Experience as a technical lead or escalation point for enterprise applications in a large organisation.
• Functional and technical understanding of Dynamics 365 Sales, Customer Service and Customer Insights.
• Strong skills in Entra ID security, Dataverse access, ITIL practices and clear technical documentation.

Responsibilities

• Manage Dynamics 365 and Power Platform environments including ALM governance and controlled deployments.
• Maintain and improve CI/CD pipelines using Azure DevOps or GitHub for releases.
• Monitor Power Platform/Dataverse usage, API consumption and security at environment level.
• Contribute to governance by publishing standards and supporting safe citizen development.
• Implement monitoring and resolve advanced technical issues (flow failures, API limits, plugin exceptions).
• Provide Tier 2/3 support for enterprise and student experience applications.

Skills

Power Platform

PowerApps

Power Automate

Dataverse

Azure DevOps

GitHub

ALM

ITIL

Security (Entra ID)

Education

Computer Science / IT degree

Tools

Azure DevOps

GitHub

Job description

Senior Applications Support Analyst, IT
Sydney (Broadway) or Fremantle (WA) Campus
Full-time opportunity, Continuing contract

Friendly and collaborative environment

Rewarding opportunity

Senior Applications Support Analyst, IT
Sydney (Broadway) or Fremantle (WA) Campus
Full-time opportunity, Continuing contract

• Friendly and collaborative environment
• Rewarding opportunity
• $151,902 pa (level 9 - Sydney) + 15% superannuation
• $135,199 pa (level 9 - Fremantle) + 15% superannuation

About the university

We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney.

With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition.

About the office

The Information Technology Office plays an integral role in the success of the University, ensuring the national provision of technology solutions that enable Learning & Teaching, Research, and Administration across our University.

About the role

The Senior Applications Support Analyst is the primary technical lead for Dynamics 365 Customer Engagement and enterprise applications within the Microsoft Power Platform, including PowerApps and Power Automate. The role supports stable, secure and continuously improving services across Dataverse, Customer Insights, Sales, Customer Service and Power Platform services. Working closely with the CRM implementation project and vendor partner, the position helps transition critical architectural knowledge into BAU operations through clear documentation, guardrails and release processes, while also supporting selected secondary enterprise applications.

Key Responsibilities

• Manage Dynamics 365 and Power Platform environments, including solution layers, Application Lifecycle Management processes, Dev/Test/Prod governance and controlled deployments.
• Maintain and improve CI/CD pipelines using Azure DevOps or GitHub to support Dynamics and Power Platform releases.
• Monitor Power Platform and Dataverse usage, API consumption, custom connectors, environment provisioning and application-level security.
• Contribute to Power Platform governance by publishing standards, reviewing maker solutions and supporting safe citizen development.
• Implement monitoring and resolve complex technical issues, including flow failures, system jobs, API limits, plug-in exceptions and queue performance.
• Support CRM configuration, vendor coordination, BAU transition and Tier 2/3 support for assigned enterprise and student experience applications.

Qualifications, skills & experience

• Tertiary qualification in Computer Science, Information Technology or a related discipline, with extensive relevant experience, or an equivalent combination of experience and/or education/training.
• Significant experience configuring, developing and administering Microsoft Power Platform, PowerApps, Power Automate and Microsoft Dataverse.
• Demonstrated experience with solution management, environment strategy and ALM pipelines using Azure DevOps or GitHub.
• Experience as a technical lead or escalation point for enterprise applications in a complex organisational environment.
• Functional and technical understanding of Dynamics 365 Sales, Customer Service and Customer Insights.
• Strong skills in Entra ID security, Dataverse access, ITIL practices, Power Automate troubleshooting, vendor coordination and clear technical documentation.

Benefits

• Fast paced environment with opportunity for professional growth
• Generous training and development opportunities
• Friendly and collaborative working environment

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

The University is committed to providing a safe, respectful and inclusive working and learning environment.

The successful candidate will be required to complete a self-declaration regarding Gender-Based Violence (as required by the National Code) as part of the pre-employment process. For more information on this please refer to our website.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role to Haritha Garlapati, ***************@nd.edu.au

Unsolicited contact from recruitment agencies will not be entertained.