Technical Help Desk Specialist

Davidson; Brisbane; On-site; AUD 70,000 - 85,000; Full time

Job summary

A technology services provider in Brisbane is seeking a Technical Help Desk Specialist to provide technical support for Microsoft Dynamics 365 CRM and Power Platform. The role involves troubleshooting user issues, managing support tickets, and collaborating with teams to improve services. Ideal candidates will have 1-3 years of experience in technical support and excellent communication skills. This full-time position offers a hybrid work model.

Qualifications

• 1-3 years' experience in technical support roles, preferably with Microsoft Dynamics 365 CRM.
• Proficient with Power Platform components, especially Power Pages and Power Apps.
• Strong knowledge of CRM security roles, permissions, and user management.

Responsibilities

• Serve as the first point of contact for technical support.
• Troubleshoot and resolve user access and workflow issues.
• Log, categorise, and manage support tickets.

Skills

Technical support

Microsoft Dynamics 365 CRM

Power Platform

Problem-solving

Organisational skills

Communication

Tools

Jira

DevOps

ServiceNow

Job description

Technical Help Desk Specialist

Join to apply for the Technical Help Desk Specialist role at Davidson

Location: Brisbane CBD
Contract duration: 12 months
Flexibility: Hybrid working (3 days in office, 2 remote)

About the Role

Join a dynamic team as a Technical Help Desk Support Specialist focused on Microsoft Dynamics 365 CRM and Power Platform. Provide frontline technical support, resolve issues swiftly, and enhance help desk processes to deliver seamless user experiences.

Key Responsibilities

• Serve as the first point of contact for Microsoft Dynamics 365 CRM and Power Platform technical support.
• Troubleshoot and resolve user access, workflows, dashboards, and Power Pages issues promptly.
• Log, categorise, and manage support tickets using systems like Jira, DevOps, or ServiceNow.
• Collaborate with Tier 2/3 teams and developers to address complex problems and elevate when needed.
• Develop and maintain support documentation, triage workflows, and knowledge bases.
• Contribute to UAT, deployment planning, and end-user training sessions.
• Support continuous improvement initiatives to boost ticket resolution rates and end-user satisfaction.

Skills & Experience

• 1-3 years' experience in technical support roles, preferably with Microsoft Dynamics 365 CRM.
• Proficient with Power Platform components, especially Power Pages and Power Apps.
• Strong knowledge of CRM security roles, permissions, and user management.
• Skilled in documenting triage and support procedures.
• Excellent communicator with strong organisational and problem‑solving skills.

How to apply

Please apply with current resume in Microsoft Word format only (.doc or .docx). [e-mail], reference JN -092025-41453. We are experiencing a large number of applications currently, please apply directly to the job advert, emails may be missed or not receive a reply.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Technology, Information and Media