Senior Appian Engineer

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid work

Flexible working

Office space in Sydney (McKell)

Job summary

NSW Department of Customer Service in Sydney CBD NSW is seeking a skilled Appian Developer to design, build, and support digital services for LSC schemes. You will translate business requirements into scalable Appian solutions and collaborate with architects, analysts, testers, and vendors.

The role requires hands-on Appian expertise, experience with API integrations, and a focus on secure, maintainable systems within an Agile delivery environment. Hybrid and flexible working conditions apply.

Qualifications

• Strong hands-on Appian delivery experience, including SAIL, process modelling, records, reports, expression rules, integrations, and application packaging.

Responsibilities

• Design, build, test, and support Appian applications that deliver reliable, secure, and scalable digital services for LSC schemes.
• Develop and enhance Appian components including SAIL interfaces, process models, records, reports, expression rules, integrations, and sites.
• Translate business requirements and process designs into Appian solutions that are maintainable, performant, and aligned to platform best practice.
• Work with architects, analysts, testers, vendors, and product teams to support system transitions, integration-led delivery, and continuous improvement.
• Support Appian integrations with enterprise platforms and third-party services using APIs, data stores, secure credentials, and established integration patterns.
• Contribute to release planning, deployment activities, defect resolution, production support, and operational handover across Appian environments.
• Provide technical guidance, code review input, and practical support to uplift Appian development standards across the team.

Skills

Appian Delivery

SAIL interfaces

Process Modelling

Integrations

Tools

APIs

Data stores

Job description

NSW Department of Customer Service - Sydney CBD NSW

Remuneration: Salary range for Clerk 9/10 is $133,348 - $146,945pa, plus superannuation and leave loading

Location: We have dedicated office space in Sydney (McKell) or Gosford with hybrid and flexible working conditions available.
The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst maintaining its executive agency status.

About the team

The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).
You’ll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.

Your day-to-day:

• Design, build, test, and support Appian applications that deliver reliable, secure, and scalable digital services for LSC schemes.
• Develop and enhance Appian components including SAIL interfaces, process models, records, reports, expression rules, decision rules, integrations, and sites.
• Translate business requirements and process designs into Appian solutions that are maintainable, performant, and aligned to platform best practice.
• Work with architects, analysts, testers, vendors, and product teams to support system transitions, integration-led delivery, and continuous improvement.
• Support Appian integrations with enterprise platforms and third-party services using APIs, data stores, secure credentials, and established integration patterns.
• Contribute to release planning, deployment activities, defect resolution, production support, and operational handover across Appian environments.
• Provide technical guidance, code review input, and practical support to uplift Appian development standards across the team.

To be successful in this role you will demonstrate:

• Strong hands-on Appian delivery experience, including SAIL, process modelling, records, reports, expression rules, integrations, and application packaging.
• Ability to design Appian solutions that balance customer needs, business outcomes, platform constraints, security requirements, and long-term maintainability.
• Experience working with relational databases, APIs, integration patterns, testing practices, and release management in an Agile delivery environment.
• Confidence troubleshooting complex issues, improving performance, reducing operational risk, and supporting production services.
• Effective communication and collaboration skills, with the ability to guide engineers, work with vendors, and explain technical options to non-technical stakeholders.

Closing Date: Monday, 28 September 2026 (9.59am)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.