Senior Appian Engineer

Department of Customer Service; Gosford; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid work model

Office in Gosford

Office in Sydney

Job summary

Department of Customer Service's Long Service Corporation is seeking a Senior Appian Engineer to design, build, test and support Appian applications delivering digital services for LSC schemes.

You will work with architects, analysts and product teams to develop components, ensuring maintainability, performance and security in an Agile environment. Hybrid work options available via Sydney/Gosford offices.

Qualifications

• Strong hands-on Appian delivery experience including SAIL, process modelling, records and reports.
• Ability to translate business requirements into maintainable Appian solutions.
• Experience with APIs, data stores, and integration patterns in Agile delivery.

Responsibilities

• Design, build, test, and support Appian applications delivering reliable, secure services.
• Develop Appian components including interfaces, process models, records, rules and integrations.
• Guide and uplift development standards through code reviews and collaboration.
• Support system transitions, deployment activities, and production operations.

Skills

Appian

SAIL

Process modelling

Integrations

APIs

Performance tuning

Agile

Collaboration

Tools

Relational databases

API testing

Job description

Role Title: Senior Appian Engineer

Clerk Grade: 9/10

Employment Type: Ongoing

Remuneration: Salary range for Clerk 9/10 is $133,348 - $146,945pa, plussuperannuation and leave loading

Location: We have dedicated office space in Sydney (McKell) or Gosford with hybrid and flexible working conditionsavailable.
The Long Service Corporation is a standalone agency within theDepartment of Customer Services that reports directly to the Managing Directorof Service NSW whilst maintaining its executive agency status.

About the team

The Long Service Corporation (LSC) managesportable long service schemes for the building and construction industry andcontract cleaning industry, and we are about to launch our third scheme forcommunity services industry (CSI).

You’ll be joining the newly established Digital and Program Deliveryteam in LSC. The team is leading the delivery of new portable long serviceleave schemes, including the development and rollout of the systems andprocesses needed to administer them. In addition, this team is also responsiblefor ongoing improvement initiatives ensuring our current schemes and systemscontinue to evolve and improve.

Your day-to-day:

• Design, build, test, and support Appian applications that deliver reliable, secure, and scalable digital services for LSC schemes.

• Develop and enhance Appian components including SAIL interfaces, process models, records, reports, expression rules, decision rules, integrations, and sites.

• Translate business requirements and process designs into Appian solutions that are maintainable, performant, and aligned to platform best practice.

• Work with architects, analysts, testers, vendors, and product teams to support system transitions, integration-led delivery, and continuous improvement.

• Support Appian integrations with enterprise platforms and third-party services using APIs, data stores, secure credentials, and established integration patterns.

• Contribute to release planning, deployment activities, defect resolution, production support, and operational handover across Appian environments.

• Provide technical guidance, code review input, and practical support to uplift Appian development standards across the team.

To be successful in this role you will demonstrate:

• Strong hands-on Appian delivery experience, including SAIL, process modelling, records, reports, expression rules, integrations, and application packaging.

• Ability to design Appian solutions that balance customer needs, business outcomes, platform constraints, security requirements, and long-term maintainability.

• Experience working with relational databases, APIs, integration patterns, testing practices, and release management in an Agile delivery environment.

• Confidence troubleshooting complex issues, improving performance, reducing operational risk, and supporting production services.

• Effective communication and collaboration skills, with the ability to guide engineers, work with vendors, and explain technical options to non-technical stakeholders.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, 28 September 2026 (9.59am)

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

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