Project Manager

NSW Department of Customer Service; Gosford; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service – Gosford NSW is advertising a Project Manager (Clerk Grade 9/10). The role covers end-to-end project delivery across the full lifecycle, requiring coordination with internal teams, vendors and stakeholders to deliver on time, on budget and to quality standards.

The position offers ongoing employment with hybrid and flexible working arrangements, located in Sydney (McKell), Parramatta or Gosford.

Qualifications

• Demonstrated end-to-end project delivery experience across the project lifecycle.
• Proven ability to lead cross-functional teams and coordinate with stakeholders, vendors and internal groups.
• Strong planning, budgeting, risk, and quality management capabilities.

Responsibilities

• Lead delivery of defined initiatives from initiation through implementation and handover.
• Develop and manage project plans, budgets, schedules and quality measures.
• Engage with stakeholders, provide clear communications, and manage issues and risks.

Job description

NSW Department of Customer Service – Gosford NSW

Project Manager (Clerk Grade 9/10)

Salary Range: $133,348 to $146,945 plus employer's contribution to superannuation and annual leave loading.

Employment Type: Ongoing

Location: Sydney (McKell), Parramatta or Gosford - with hybrid and flexible working arrangements available

About us

The Long Service Corporation (LSC) is a standalone agency within the Department of Customer Service, managing portable long service leave schemes for the building and construction industry and the contract cleaning industry. We are also preparing to launch our third scheme for the Community Services Industry (CSI).

About the team

You will join the Digital and Program Delivery team, a newly established team responsible for delivering new schemes, implementing the systems and processes that support them, and driving continuous improvement across existing schemes and platforms. The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI). You'll be joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.

About the role

As a Project Manager, you will manage and coordinate the development, implementation and evaluation of complex projects that support the achievement of organisational objectives. You will work across the full project lifecycle, partnering closely with stakeholders, vendors and internal teams to deliver outcomes on time, on budget and to agreed quality standards.

• Developing and implementing strategies for continuous monitoring, evaluation, and improvement of project delivery, including risk and contingency management.
• Managing and developing project teams, guiding performance, and ensuring key milestones and outcomes are achieved within scope.
• Engaging with internal and external stakeholders, providing expert advice, managing communications, and ensuring project deliverables are met.

This role requires a candidate with demonstrable end-to-end project delivery experience, grounded in recognised project management disciplines and methodologies. The successful candidate will be able to:

• Lead delivery of a defined initiative from initiation through to implementation and handover using sound project management principles and disciplined delivery practices
• Develop and manage project plans, budgets, delivery schedules and quality measures and impacts, proactively identifying and addressing issues and risks
• Effectively manage stakeholders, including structured stakeholder mapping, engagement, negotiation and issues management
• Identify, manage, and mitigate risks, issues, and changes throughout the project lifecycle
• Lead and coordinate project team members, including non-dedicated resources and those with dual reporting lines, to achieve key milestones and outcomes
• Undertake research and prepare high-quality briefs, reports and recommendations to support evidence-based decision making
• Provide timely advice on emerging issues, ensuring alignment with agreed plans, budgets, policy objectives and delivery timeframes

This role is focused on delivering a specific new platform. As such, experience delivering digital transaction or portal-based solutions (e.g. web transactions, customer portals, or applications) is essential.

Candidates whose experience is primarily operational or business-as-usual (BAU) delivery, without evidence of leading discrete, time-bound project outcomes, are unlikely to meet the requirements of this role.

This role has been advertised externally and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months.

F or enquiries relating to this recruitment please contact Lauren Alcorn via *************@customerservice.nsw.gov.au

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process