Senior Analytics Manager, Personalised Banking & AI

CommBank

Sydney

On-site

AUD 120,000 - 170,000

Full time

5 days ago

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Job summary

CommBank is seeking an Advanced Analytics Manager in Retail Banking to shape personalised customer communications using advanced modelling and behavioural insights. You will apply Python, Power BI and responsible AI to automate work and enable self‑service analytics, while mentoring analysts and collaborating with product, marketing and technology teams to drive data‑led decisions.

This senior role emphasizes translating complex business needs into analytical plans, building scalable analytics

Qualifications

Experienced analytics professional with strong technical capability and strategic thinking.
Advanced Python skills and ability to automate analytical processes.
Experience in customer analytics, predictive modelling and scoring.
Proficiency with Power BI for self‑service analytics.

Responsibilities

Design and optimise personalised customer communications using segmentation, propensity modelling, scoring and decisioning techniques.
Translate complex business needs into structured analytical approaches and measurable outcomes.
Automate manual processes with Python to improve efficiency and repeatability.
Develop Power BI reporting and self‑service analytics for stakeholder access to insights.
Explore opportunities to embed AI into analytics and reporting with responsible data use.
Collaborate with product, marketing and technology to connect customer behaviour with engagement strategies.
Mentor colleagues and share knowledge to strengthen analytical capability.
Navigate a dynamic environment with evolving tools and techniques.