Senior Analytics Manager — Personalised Banking & AI

Jobtailor; New South Wales; On-site; AUD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a skilled analytics professional to design and optimise personalised customer communications using segmentation, propensity modelling, scoring and decisioning techniques. You will translate complex business needs into structured analytical approaches, measurable outcomes and practical recommendations.

You'll use Python to automate processes, build Power BI reporting and self-service analytics for stakeholders, and explore opportunities to embed AI into analytics for

Qualifications

• Advanced Python skills and automating analytical processes.
• Strong experience in customer analytics, predictive modelling, personalised targeting, scoring or campaign optimisation.
• Experience using Power BI or comparable visualisation tools to create accessible reporting and self-service analytical solutions.
• Ability to frame problems, define success measures and translate analysis into clear recommendations for varied stakeholders.
• Collaborative approach to mentoring, knowledge transfer and providing practical technical guidance.

Responsibilities

• Design and optimise personalised customer communications using segmentation and propensity modelling.
• Translate complex business needs into structured analytical approaches, measurable outcomes and practical recommendations.
• Use Python to automate manual processes and improve efficiency, quality and repeatability.
• Develop Power BI reporting and self-service analytics for stakeholder decision-making.
• Identify opportunities to embed AI into analytics, reporting and customer communications.
• Partner with product, marketing and technology stakeholders to connect customer behaviour with engagement strategies.
• Mentor analysts and senior analysts through technical challenges.
• Share knowledge and strengthen analytical capability across the team.
• Support CommBank Yello, Commonwealth Bank's customer recognition program, through advanced analytics.

Skills

Advanced Python skills

Customer analytics

Predictive modelling

Propensity modelling

Campaign optimisation

Analytical automation

Tools

Power BI

Self-Service Analytics

Decisioning Techniques

Job description

Jobtailor is seeking a skilled analytics professional to design and optimise personalised customer communications using segmentation, propensity modelling, scoring and decisioning techniques. You will translate complex business needs into structured analytical approaches, measurable outcomes and practical recommendations.

You'll use Python to automate processes, build Power BI reporting and self-service analytics for stakeholders, and explore opportunities to embed AI into analytics for