Senior Analytics Lead: Personalised Customer Communications

Commonwealth Bank; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Commonwealth Bank is seeking a senior analytics professional in Sydney to shape personalised customer communications using advanced modelling and decisioning. You will mentor analysts and partner with marketing, product and technology teams to deliver data-led insights.

Join a collaborative analytics team and apply Python, Power BI and responsible AI to automate work, improve self-service analytics and drive customer outcomes.

Qualifications

• Advanced Python skills with automation experience.
• Strong experience in customer analytics and modelling.
• Ability to translate business needs into analytical approaches.

Responsibilities

• Design and optimise personalised communications using segmentation and scoring.
• Translate business needs into measurable analytical outcomes.
• Automate processes with Python to improve efficiency and quality.
• Develop Power BI reporting and self-service analytics for stakeholders.
• Explore embedding AI into analytics with responsible data use.
• Collaborate with product, marketing and tech teams to connect insights to engagement.

Skills

Advanced Python

Propensity modelling

Personalised targeting

Self-service analytics

AI in analytics

Job description

Commonwealth Bank is seeking a senior analytics professional in Sydney to shape personalised customer communications using advanced modelling and decisioning. You will mentor analysts and partner with marketing, product and technology teams to deliver data-led insights.

Join a collaborative analytics team and apply Python, Power BI and responsible AI to automate work, improve self-service analytics and drive customer outcomes.