Senior Analyst – AHS Tech Ops (24/7 ROC)

Roy Hill; Perth; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

7/7 - 12-hour Days & Nights Roster - W

Performance, Retention and ProfitShare

Company contribution to private health

Job summary

Hancock Iron Ore is seeking a Senior Analyst – AHS Technology Operations Centre to join our Technology Operations team on a 7/7 days and nights roster based at the Remote Operations Centre (ROC) in West Perth.

Reporting to the Supervisor Technology Operations Centre, you will provide technical expertise for Hancock Iron Ore’s Autonomous Haulage System, including offboard applications, servers and network integrations, and serve as the primary escalation point for incidents in a 24-hour operating

Qualifications

• Experience providing application support for Autonomous Haulage Systems (offboard).
• Experience monitoring AH System performance via dashboards and logs.
• Advanced troubleshooting across application, server, integration and network layers.
• Experience coordinating complex incident responses in a 24x7 environment.

Responsibilities

• Serve as the key contact for Autonomous Haulage System incidents reported by operational teams or system alerts; triage and document in ServiceNow.
• Provide advanced operational support across the offboard environment, including applications, servers, integrations and network connectivity.
• Proactively monitor dashboards, logs and health data to identify faults and determine recovery paths.
• Coordinate and lead technical response to Technology Major Incidents with relevant teams and vendors.
• Mentor Analysts in the Technology Operations Centre to build capability and consistent practices.
• Identify recurring incidents and contribute to knowledge base with resolutions and guides.

Skills

Autonomous Haulage Systems

System monitoring

Incident troubleshooting

Vendor coordination

Tools

MineStar Command

FrontRunner AHS

Job description

Hancock Iron Ore is seeking a Senior Analyst – AHS Technology Operations Centre to join our Technology Operations team on a 7/7 days and nights roster based at the Remote Operations Centre (ROC) in West Perth.

Reporting to the Supervisor Technology Operations Centre, you will provide technical expertise for Hancock Iron Ore’s Autonomous Haulage System, including offboard applications, servers and network integrations, and serve as the primary escalation point for incidents in a 24-hour operating