Senior AI & Digital Business Analyst – Transform Retail

Forever New; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

40% employee discount

Daily subsidised coffee and lunch

Loyalty and birthday leave

Recruitment referral incentives

Wellbeing and sustainability programs

Ongoing learning and development

Service awards and recognition

Subsidised car parking

Vibrant head office in Richmond

Global brand spanning 5 continents

Job summary

Forever New is seeking a Senior Business Analyst - AI & Digital to translate challenges into practical AI-driven solutions across business and technology teams in Melbourne. You’ll drive discovery, define future-state processes and partner across functions to deliver high-impact initiatives.

You’ll shape AI opportunities, define requirements for AI agents, Copilots, intelligent workflows, and support governance, privacy and risk practices while delivering value for customer experience and

Qualifications

• 3+ years’ experience in senior business analysis or project delivery roles within retail, ecommerce, or digital environments.
• Experience across AI, automation or digital initiatives is required.
• Hands-on exposure to AI technologies and platforms listed in the job description.

Responsibilities

• Lead discovery and translate business challenges into clear requirements and future-state processes.
• Identify and shape high-value AI, automation and digital opportunities across the business.
• Define requirements for AI agents, Copilots, intelligent workflows and conversational solutions.
• Partner with AI Centre of Excellence, stakeholders, tech teams and external vendors.
• Lead business analysis from requirements through testing, implementation and adoption.
• Support digital and ecommerce initiatives to enhance customer experience and operations.
• Develop business cases, assess benefits and ROI, and present clear recommendations.

Skills

Business Analysis

AI & Automation

Stakeholder Management

Requirements Gathering

Tools

Copilot Studio

Azure AI Foundry

Power Platform

Microsoft 365 Copilot

Job description

Forever New is seeking a Senior Business Analyst - AI & Digital to translate challenges into practical AI-driven solutions across business and technology teams in Melbourne. You’ll drive discovery, define future-state processes and partner across functions to deliver high-impact initiatives.

You’ll shape AI opportunities, define requirements for AI agents, Copilots, intelligent workflows, and support governance, privacy and risk practices while delivering value for customer experience and