Senior Business Analyst- AI and Digital

Forever New Head Office; Melbourne; Sur place; AUD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Employee discount 40%

Cafe lunch from in-house café

Birthday leave

Referral incentives

Wellbeing programs

Learning & development opportunities

Service awards & recognition

Subsidised car parking

Richmond head office

Résumé du poste

Forever New in Melbourne is seeking a Senior Business Analyst - AI & Digital to shape how AI, automation and digital technology transform our retail business. You will partner across business and technology teams to turn challenges into practical solutions.

Lead discovery, define requirements, explore high-value AI opportunities, support governance and adoption while enhancing customer experience and operational efficiency.

Qualifications

• 3+ years in senior business analysis or project delivery roles.
• Experience across AI, automation or digital initiatives.
• Experience with Excel, web analytics or BI tools.
• Strong facilitation and stakeholder management skills.
• Ability to translate business needs into clear requirements.

Responsabilités

• Lead discovery and translate business challenges into clear requirements.
• Identify high-value AI, automation and digital opportunities.
• Define requirements for AI agents, Copilots and intelligent workflows.
• Partner with AI Centre of Excellence and external vendors.
• Drive governance, privacy, security and risk practices.
• Support digital and ecommerce initiatives to improve customer experience.

Connaissances

Business Analysis

Requirements Gathering

Stakeholder Management

AI & Automation

Digital Transformation

Outils

Copilot Studio

Azure AI Foundry

Power Platform

AI agents

Microsoft 365 Copilot

Description du poste

This year, we celebrate 20 years of Forever New.

Our story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe. Twenty years later, we've built a global Australian fashion brand loved across more than 25 countries

THE PERKS WE OFFER YOU

As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:

• A generous 40% employee discount (plus regular discounts for family and friends)
• Daily subsidised coffee and lunch from our in-house café
• Loyalty and birthday leave to celebrate the moments that matter
• Recruitment referral incentives to help us find great people
• Wellbeing and sustainability programs to support you and the planet
• Ongoing learning and development opportunities
• Service awards and recognition initiatives
• Subsidised car parking for a smooth commute
• A vibrant head office in Richmond – Melbourne’s creative hub
• The chance to be part of a truly global brand, spanning 5 continents

YOUR DREAM OPPORTUNITY

Join Forever New as our Senior Business Analyst - AI & Digital and play a key role in shaping how AI, automation and digital technology transform our business. Partnering across business and technology teams, you’ll turn challenges and opportunities into smart, practical solutions and drive high-impact initiatives from discovery through to delivery.

• Lead discovery and translate business challenges into clear requirements, future-state processes and practical solutions
• Identify and shape high-value AI, automation and digital opportunities across the business
• Define requirements for AI agents, Copilots, intelligent workflows and conversational solutions
• Partner with our AI Centre of Excellence, business stakeholders, technology specialists and external vendors
• Lead business analysis across initiatives from requirements and solution definition through to testing, implementation and adoption
• Support digital and Ecommerce initiatives that enhance customer experience and operational efficiency
• Develop business cases, assess benefits and ROI, and turn insights into clear recommendations
• Help drive responsible AI adoption through strong governance, privacy, security and risk practices

THE SKILLS AND EXPERIENCE YOU OFFER US

You’re a commercially minded and solutions-focused Business Analyst who can connect business needs with technology and turn complex challenges into clear, actionable solutions.

• 3+ years’ experience in senior business analysis or project delivery roles, ideally across retail, Ecommerce or digital environments
• Demonstrated experience working across AI, automation or digital initiatives
• Hands-on exposure to AI technologies such as Microsoft Copilot Studio, Azure AI Foundry, AI agents, Power Platform or Microsoft 365 Copilot
• Strong experience across discovery, requirements gathering, process mapping, user stories and acceptance criteria
• Confidence developing business cases and recommending solutions to complex business problems
• Strong analytical capability and experience using Excel, web analytics or business intelligence tools
• Excellent facilitation, communication and stakeholder management skills, with the confidence to work across business, technical and senior stakeholder groups
• An understanding of AI governance, privacy, security, risk and change management

OUR VALUES

Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:

• Think Customer
• Respect for All
• Keep it Simple
• Take Responsibility
• Act with Pace

Join Forever New and shape your future in fashion with a team that values your growth, supports your development and celebrates your wins.