Senior Admissions Lead, Domestic (Hybrid)

The University of Queensland; Brisbane; On-site; AUD 107,000 - 116,000; Full time

Benefits offered by this job

17% super

Flexible and hybrid working options

Health and wellbeing programs

On-campus childcare

Salary packaging

Job summary

The University of Queensland’s Domestic Admissions team is seeking a Senior Coordinator to lead a high-volume admissions service, guiding a close-knit team supporting domestic undergraduate and postgraduate admissions and the Enhanced Studies Program.

You will interpret policy, strengthen stakeholder partnerships and help shape efficient, responsive services with a focus on digitalisation and process improvements. UQ offers flexible/hybrid working and a supportive environment.

Qualifications

• Bachelor's degree with four years' admissions experience in a tertiary environment.
• Experience coordinating staff in a high-volume, service-oriented environment.
• Ability to interpret admissions policy and relevant requirements to complex matters.
• Strong organisational skills with the ability to manage multiple priorities with accuracy.

Responsibilities

• Lead, coach and develop a team to deliver accurate, timely and service-focused admissions support.
• Plan and coordinate domestic admissions administration, balancing operational priorities, service standards and peak-period demands.
• Interpret and provide authoritative advice on admissions policy, procedures and relevant legislation, supporting the resolution of complex matters.
• Build productive relationships with key internal and external stakeholders across the University.
• Use analytical thinking and a strong understanding of current processes to identify and implement service, digital and business improvement opportunities.
• Monitor performance, manage risk and contribute to reviews of admissions policies, practices and service delivery.

Skills

Staff leadership

Stakeholder engagement

Policy interpretation

Digital literacy

Analytical thinking

Communication skills

Time management

Education

Bachelor's degree or equivalent

Job description

The University of Queensland’s Domestic Admissions team is seeking a Senior Coordinator to lead a high-volume admissions service, guiding a close-knit team supporting domestic undergraduate and postgraduate admissions and the Enhanced Studies Program.

You will interpret policy, strengthen stakeholder partnerships and help shape efficient, responsive services with a focus on digitalisation and process improvements. UQ offers flexible/hybrid working and a supportive environment.