Patient Services Officer

Mater Group; Townsville City; On-site; AUD 55,000 - 61,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

Access to staff benefits

Job summary

Mater Private Hospital Townsville is seeking an experienced Administrator / Patient Services Officer to provide high-quality administrative support across Patient Registration services, including bookings, preadmissions, ED, and reception functions.

The role is casual with a 7-day rotating roster. Shifts typically run between 6:45am and 10:30pm, with most shifts 6 or 8 hours. Salary range is $39.79-$44.25 per hour, plus superannuation and access to salary packaging and staff benefits.

Qualifications

• Demonstrated ability to work methodically with speed, efficiency and attention to detail in a time-pressured environment.
• Experience in an administrative role within a medical or hospital environment or extensive data entry experience.
• Strong computer literacy and numeracy, with familiarity with patient administration systems.
• Strong written and verbal communication skills with internal and external stakeholders.
• Demonstrated effective interpersonal skills and ability to work in a multidisciplinary team.

Responsibilities

• Enter patient registration details into hospital systems accurately.
• Verify patient eligibility with health funds and assess policy coverage.
• Identify out-of-pocket expenses such as excesses and copayments.
• Prepare hospital charge estimates when PEA rules apply.
• Manage patient admissions, discharges and transfers efficiently.

Skills

Attention to detail

Admin experience

Computer literacy

Communication skills

Interpersonal skills

Tools

Patient administration systems

Job description

About the role

Mater Private Hospital Townsville is seeking an experienced Administrator / Patient Services Officer to join our team. In this varied and rewarding role, you will provide high-quality administrative support across our Patient Registration services, including Bookings, Preadmissions, Emergency Department, and Reception functions.

We currently have a casual position available. This role requires an individual who is flexible, reliable, forward-thinking and able to work across a 7-day rotating roster.

Shift times vary across the different departments and are generally between 6:45am and 10:30pm,with most shifts being 6 or 8 hours in duration.

Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $18,550 +access to many staff benefits!

• Accurately enter all patient registration details into hospital systems.
• Verify patient eligibility with health funds, including waiting periods, financial status, and policy coverage.
• Identify and communicate any out‑of‑pocket expenses such as excesses, copayments, and fee estimates.
• Prepare hospital charge estimates when PEA (Pre‑Existing Ailment) rules apply.
• Manage patient admissions, discharges, and transfers efficiently and accurately.
• Respond to all phone calls, emails, and patient enquiries with professionalism and clarity.
• Work collaboratively within an interdisciplinary team to deliver timely and precise administrative support.
• Coordinate and structure outpatient clinic appointments.
• Maintain effective relationships with consultants to support smooth clinical operations.
• Prepare, track, file, and maintain medical records, while assisting with wayfinding and general enquiries.

About you

To be successful in this role, you will possess:

• Demonstrated ability to work methodically with speed, efficiency, and exceptional attention to detail in a time-pressured environment.
• Proven experience working in an administrative role within a medical or hospital environment or extensive data entry experience.
• Sound computer literacy and numeracy skills, well-developed keyboard skills, and familiarity with patient administration systems.
• Sound written and verbal communication skills with internal and external stakeholders.
• Demonstrated effective interpersonal skills and ability to work under the direction of others in a multidisciplinary team environment.

Why join us?

Mater is Queensland’s largest not-for-profit network of public and private hospitals and healthcare services, bringing together world-class expertise across healthcare, education, fundraising & philanthropy and research. With more than 14,000 employees, 13 facilities and almost 700,000 patients cared for each year, we’re committed to empowering people to live better lives through improved health and wellbeing.

At Mater, our people are at the heart of everything we do. You’ll join a values-driven organisation that combines compassionate care with innovation, education and research, creating meaningful career opportunities while making a genuine difference in the communities we serve.

What’s in it for you?

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay by up to $18,550 per year, including up to $15,900 for everyday living expenses (such as rent, mortgage repayments and school fees) and up to $2,650 for meals and entertainment + possibility to salary package a car!
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• A supportive culture where your contributions are recognised and your development matters

Whether you're looking to grow your career, develop new skills or be part of something meaningful, Mater provides the opportunity to thrive while making a lasting impact.

Applications close on Sunday 22nd November 2026.

We are not engaging recruitment agencies at this time.

All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.