Senior Account Manager - Commercial Plumbing & Service

Impie; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Tradewise Group is seeking a hands-on supervisor to be the main contact for a portfolio of commercial plumbing clients across NSW. You will drive safe, efficient service, prioritise work with the admin team and assign the right tradespeople.

You will lead by example, coach field staff, run toolbox talks and ensure high standards of workmanship. Your client relations and practical problem-solving will help identify repairs and additional services while upholding Tradewise values.

Qualifications

• A recognised plumbing trade qualification.
• Experience supervising and managing tradespeople and apprentices.
• Experience in commercial plumbing maintenance and service.
• Strong communication and safety focus.
• Ability to prioritise and follow through on commitments.

Responsibilities

• Managing and developing strong relationships with a portfolio of clients.
• Assessing plumbing issues and providing practical technical advice.
• Working with the administration team to prioritise, schedule and resource planned and reactive work.
• Matching tasks to the skills, qualifications and experience of tradespeople and apprentices.
• Supervising, supporting and holding field staff accountable for safety, workmanship and performance.
• Running toolbox meetings and performing site safety audits.
• Monitoring job progress, resolving issues and keeping clients informed.
• Reviewing service reports and supporting accurate quotes and timely invoicing.
• Identifying opportunities for repairs, improvements and additional services.
• Representing Tradewise professionally and promoting our brand and company values.

Skills

Leadership

Communication

Safety compliance

Problem solving

Client relationship management

Education

Plumbing trade qualification

Job description

Tradewise Group is seeking a hands-on supervisor to be the main contact for a portfolio of commercial plumbing clients across NSW. You will drive safe, efficient service, prioritise work with the admin team and assign the right tradespeople.

You will lead by example, coach field staff, run toolbox talks and ensure high standards of workmanship. Your client relations and practical problem-solving will help identify repairs and additional services while upholding Tradewise values.