Account Manager, Commercial Plumbing (VIC) – Autonomy

CAB Plumbing; Melbourne; On-site; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Company car

Phone

Laptop

Job summary

CAB Plumbing in Melbourne seeks an Account Manager to oversee a national commercial plumbing portfolio from our VIC base. You will be the primary contact for clients and facility managers, coordinating reactive call-outs, quotes and preventative maintenance with our field teams.

You will lead subcontractors, review quotes, monitor KPIs and SLAs, and work with scheduling, quoting and finance to keep margins and invoicing on track. Plumbing knowledge is highly regarded.

Qualifications

• Experience in account management, client coordination or service delivery (plumbing, trades or FM ideal).
• Experience leading or coordinating field teams and subcontractors.
• Knowledge of job management systems (Simpro highly regarded).
• Strong communication and organisational skills; proactive and calm under pressure.
• A trade background or plumbing knowledge is highly regarded.
• Current driver's licence.

Responsibilities

• Own a portfolio of key commercial and national accounts (VIC focus): the main point of contact for clients and facility managers.
• Manage and lead field technicians and subcontractors: allocate work, set expectations and check quality and compliance.
• Oversee reactive, quoted and planned maintenance works from creation through to completion and invoicing.
• Coordinate job flow in Simpro and client portals such as Corrigo: scheduling, updates and client communication.
• Review quotes, follow up approvals and grow your accounts.
• Monitor KPIs and SLAs, report performance to clients, and resolve escalations quickly.
• Work closely with our scheduling, quoting and finance teams to keep jobs, margins and invoicing on track.

Skills

Account management

Client coordination

Service delivery

Field teams leadership

Strong communication

Driver's licence

Plumbing knowledge

Tools

Simpro

Job description

CAB Plumbing in Melbourne seeks an Account Manager to oversee a national commercial plumbing portfolio from our VIC base. You will be the primary contact for clients and facility managers, coordinating reactive call-outs, quotes and preventative maintenance with our field teams.

You will lead subcontractors, review quotes, monitor KPIs and SLAs, and work with scheduling, quoting and finance to keep margins and invoicing on track. Plumbing knowledge is highly regarded.