Account Manager - Plumbing

Impie; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Tradewise Group is seeking a hands-on supervisor to be the main contact for a portfolio of commercial plumbing clients across NSW. You will drive safe, efficient service, prioritise work with the admin team and assign the right tradespeople.

You will lead by example, coach field staff, run toolbox talks and ensure high standards of workmanship. Your client relations and practical problem-solving will help identify repairs and additional services while upholding Tradewise values.

Qualifications

• A recognised plumbing trade qualification.
• Experience supervising and managing tradespeople and apprentices.
• Experience in commercial plumbing maintenance and service.
• Strong communication and safety focus.
• Ability to prioritise and follow through on commitments.

Responsibilities

• Managing and developing strong relationships with a portfolio of clients.
• Assessing plumbing issues and providing practical technical advice.
• Working with the administration team to prioritise, schedule and resource planned and reactive work.
• Matching tasks to the skills, qualifications and experience of tradespeople and apprentices.
• Supervising, supporting and holding field staff accountable for safety, workmanship and performance.
• Running toolbox meetings and performing site safety audits.
• Monitoring job progress, resolving issues and keeping clients informed.
• Reviewing service reports and supporting accurate quotes and timely invoicing.
• Identifying opportunities for repairs, improvements and additional services.
• Representing Tradewise professionally and promoting our brand and company values.

Skills

Leadership

Communication

Safety compliance

Problem solving

Client relationship management

Education

Plumbing trade qualification

Job description

About us

Tradewise Group provides commercial plumbing, fire services and pump solutions across NSW and South East Queensland. We take pride in our workmanship, our people and the relationships we build with our clients.

About the role

You will be the main point of contact for your clients, understanding their needs and ensuring work is delivered safely, efficiently and to a high standard. Working closely with our administration team, you will prioritise jobs and ensure the right people are assigned to the right tasks.

Your responsibilities will include:

• Managing and developing strong relationships with a portfolio of clients.
• Assessing plumbing issues and providing practical technical advice.
• Working with the administration team to prioritise, schedule and resource planned and reactive work.
• Matching tasks to the skills, qualifications and experience of tradespeople and apprentices.
• Supervising, supporting and holding field staff accountable for safety, workmanship and performance.
• Running toolbox meetings and performing site safety audits.
• Monitoring job progress, resolving issues and keeping clients informed.
• Reviewing service reports and supporting accurate quotes and timely invoicing.
• Identifying opportunities for repairs, improvements and additional services.
• Representing Tradewise professionally and promoting our brand and company values.

About you

You will bring:

• A recognised plumbing trade qualification.
• Ideally, experience in commercial plumbing maintenance and service.
• Experience supervising and managing tradespeople and apprentices.
• Strong technical knowledge and practical problem-solving skills.
• The ability to prioritise competing demands and follow through on commitments.
• Clear communication skills and confidence dealing with clients, field staff and administration teams.
• A practical commitment to workplace safety and quality workmanship.
• A strong work ethic and the willingness to lead by example.

You take ownership, back your team and address problems early. You understand that strong client relationships are built through reliable service, honest communication and doing what you say you will do.

Why join Tradewise?

Take ownership of a client portfolio and make a visible contribution.

Work alongside an administration team that supports service delivery.

Put your trade knowledge and leadership skills to work.

Join an established business that values quality, accountability and strong relationships.