Senior Account Manager

Chandler Macleod Group; Moranbah; On-site; AUD 140,000 - 180,000; Full time

Job summary

Chandler Macleod Group is seeking an experienced Senior Account Manager to lead a portfolio of mining customers across Queensland, delivering workforce solutions and commercial outcomes.

You will build strong stakeholder relationships, drive account growth, and oversee safety, industrial relations, and workforce planning with cross-functional teams to ensure service standards and client satisfaction.

Qualifications

• Experience in Account Management, Workforce Solutions, Recruitment, Labour Hire, or related industry.
• Proven track record of growing customer accounts and delivering commercial outcomes.
• Strong stakeholder management and relationship-building capability.
• Experience working within mining, resources, industrial, or operational environments.
• Knowledge of workforce planning, recruitment, mobilisation, and workforce management.

Responsibilities

• Own and manage key customer relationships across the Queensland mining portfolio.
• Build trusted partnerships with operational, commercial, and leadership stakeholders.
• Identify and secure opportunities to grow workforce demand and expand service offerings.
• Drive job order generation, workforce growth, and account development initiatives.
• Partner with recruitment teams to ensure workforce requirements are fulfilled efficiently and effectively.
• Lead workforce planning discussions and provide proactive workforce solutions.
• Act as the escalation point for customer and workforce-related matters.
• Support employee and industrial relations matters, investigations, performance management, and workforce issues.
• Oversee safety, incident, injury management, and return-to-work processes in partnership with internal stakeholders.
• Provide leadership and support to onsite Workforce Coordinators.
• Ensure contractual obligations, compliance requirements, and service standards are consistently achieved.

Skills

Account Management

Workforce Solutions

Stakeholder Management

Mining Industry Knowledge

Business Development

Job description

Senior Account Manager

Own the relationship | Drive the growth | Deliver the outcomes!

Chandler Macleod is seeking an experienced Senior Account Manager to lead and grow a portfolio of key mining customers across Queensland. This is a highly visible role responsible for managing strategic customer relationships, driving commercial growth, ensuring workforce delivery excellence, and acting as the primary point of accountability for customer outcomes.

Working closely with Recruitment, Operations, Safety, Payroll, and Support Teams, you will partner with customers to deliver workforce solutions that meet operational demands while creating long-term value for both the customer and Chandler Macleod.

The Role

• Own and manage key customer relationships across the Queensland mining portfolio.
• Build trusted partnerships with operational, commercial, and leadership stakeholders.
• Identify and secure opportunities to grow workforce demand and expand service offerings.
• Drive job order generation, workforce growth, and account development initiatives.
• Partner with recruitment teams to ensure workforce requirements are fulfilled efficiently and effectively.
• Lead workforce planning discussions and provide proactive workforce solutions.
• Act as the escalation point for customer and workforce-related matters.
• Support employee and industrial relations matters, investigations, performance management, and workforce issues.
• Oversee safety, incident, injury management, and return-to-work processes in partnership with internal stakeholders.
• Provide leadership and support to onsite Workforce Coordinators.
• Ensure contractual obligations, compliance requirements, and service standards are consistently achieved.

About You

To be successful in this role, you will bring:

• Demonstrated experience in Account Management, Workforce Solutions, Recruitment, Labour Hire, or a related industry.
• A proven track record of growing customer accounts and delivering commercial outcomes.
• Strong stakeholder management and relationship-building capability.
• Experience working within mining, resources, industrial, or operational environments.
• Knowledge of workforce planning, recruitment, mobilisation, and workforce management.
• Experience managing employee relations, industrial relations, investigations, and workplace issues.
• Sound understanding of workplace health and safety, incident management, injury management, and return-to-work processes.
• Strong commercial acumen and business development capability.
• Excellent communication, negotiation, and influencing skills.
• The ability to operate autonomously, solve problems, and manage competing priorities.

Career Development Opportunity

• Expand your experience across account management, workforce solutions, and business development.
• Broaden your exposure to commercial management and strategic customer engagement.
• Develop leadership capability through mentoring and supporting onsite teams.
• Build the skills and experience required for future leadership roles within Chandler Macleod.

If you're a relationship-focused account leader who thrives on customer engagement, business growth, and delivering workforce solutions in a fast-paced mining environment, we'd love to hear from you.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse individuals, people living with disability, and members of the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at: https://www.chandlermacleod.com/diversity-and-inclusion