Key Account Manager

Liebherr; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Retail and medical insurance discounts

Bonus leave days

Parental leave

Comprehensive training programs

Job summary

Liebherr is seeking a Senior Account Manager in Brisbane to manage established mining customers and grow new business across Queensland. You will own commercial engagements, build long-term relationships and lead fleet planning discussions.

You will develop account plans, identify replacement opportunities, and coordinate with internal teams to convert opportunities into sales, ensuring value across the life of Liebherr equipment.

Qualifications

• Proven experience in key account management, business development, sales or customer relationship management within the mining, resources, heavy industry or OEM sectors.
• Strong commercial acumen with demonstrated experience preparing quotations, tenders, proposals and negotiating commercial agreements.
• Ability to identify customer needs, develop strategic account plans, and drive revenue growth through new business opportunities.
• Well-developed analytical skills, including market analysis, forecasting, financial evaluation, and interpretation of customer and industry data.
• Strong stakeholder management skills with the ability to build and maintain productive relationships with customers and cross-functional teams.
• Tertiary qualifications in Business, Management, Marketing or a related discipline are desirable; equivalent industry experience will also be highly regarded.

Responsibilities

• Manage a portfolio of established mining customers with existing Liebherr equipment, acting as the primary commercial contact and building strong long-term relationships.
• Develop strategic account plans that identify customer priorities, fleet requirements, replacement cycles and opportunities to grow Liebherr's share of fleet and wallet.
• Actively develop new business across Queensland mining companies, contractors and projects, building relationships with prospective customers and key decision makers.
• Build and maintain a strong pipeline of qualified equipment opportunities across both existing and prospective customers.
• Identify opportunities early and position Liebherr effectively in customer fleet planning, replacement and project development discussions.
• Prepare and lead quotations, tenders, commercial proposals and contract reviews negotiating opportunities through to successful award.
• Maintain strong market intelligence across customers, projects, competitors and future equipment requirements to support forecasting and business planning.
• Work closely with Customer Support, Operations and other internal stakeholders to resolve customer issues and deliver strong outcomes across the life of the equipment.

Skills

Key account management

Business development

Sales

Customer relationship management

Commercial acumen

Quotations & tenders

Negotiation

Market analysis

Education

Bachelor’s degree in Business/Management or related field

Job description

About the Role:

This role combines the management of established Liebherr mining customers with a strong focus on business development and growth across the Queensland mining market.

You will take ownership of several active customer accounts with existing Liebherr mining equipment, building strong relationships, and ensuring Liebherr continues to deliver value across the life of the equipment. At the same time, you will be expected to actively develop new customers, identify future projects and fleet opportunities, and grow Liebherr's presence across the region.

The role requires someone who is equally comfortable managing established customer relationships and getting into the market to create new ones. You will develop account and opportunity plans, identify equipment replacement and growth opportunities, lead commercial engagements and work closely with internal teams to convert opportunities into long term customer relationships and equipment sales.

Responsibilities:

Manage a portfolio of established mining customers with existing Liebherr equipment, acting as the primary commercial contact and building strong long-term relationships.

Develop strategic account plans that identify customer priorities, fleet requirements, replacement cycles and opportunities to grow Liebherr's share of fleet and wallet.

Actively develop new business across Queensland mining companies, contractors and projects, building relationships with prospective customers and key decision makers.

Build and maintain a strong pipeline of qualified equipment opportunities across both existing and prospective customers.

Identify opportunities early and position Liebherr effectively in customer fleet planning, replacement and project development discussions.

Prepare and lead quotations, tenders, commercial proposals and contract reviews negotiating opportunities through to successful award.

Maintain strong market intelligence across customers, projects, competitors and future equipment requirements to support forecasting and business planning.

Work closely with Customer Support, Operations and other internal stakeholders to resolve customer issues and deliver strong outcomes across the life of the equipment.

Skills & Experience:

Proven experience in key account management, business development, sales or customer relationship management within the mining, resources, heavy industry or OEM sectors.

Strong commercial acumen with demonstrated experience preparing quotations, tenders, proposals and negotiating commercial agreements.

Ability to identify customer needs, develop strategic account plans, and drive revenue growth through new business opportunities.

Well-developed analytical skills, including market analysis, forecasting, financial evaluation, and interpretation of customer and industry data.

Strong stakeholder management skills with the ability to build and maintain productive relationships with customers and cross-functional teams.

Tertiary qualifications in Business, Management, Marketing or a related discipline are desirable; equivalent industry experience will also be highly regarded.

Our Offer:

At Liebherr, we value your well-being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued.

You'll have access to generous benefits like retail and medical insurance discounts, bonus leave days, parental leave, and comprehensive training programs, fostering your personal and professional growth.

Diversity and Inclusion:

Diversity and inclusion sit at the heart of the Liebherr Group's Core Values.

We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture:

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

PLEASE NOTE:

Applicants successful in progressing past interview stage will be required to undergo a pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

Applicants Please Note: Liebherr has not engaged any recruitment agency or other third party for the recruitment of this role.