Senior Account Executive

Playvox; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

NiCE is seeking an Account Executive to lead sales in a defined Australian territory, collaborating with presales and service teams to deliver NiCE's value proposition that differentiates our portfolio.

You will develop and execute account strategies, engage with C-level and senior decision-makers to drive revenue, expand into untapped markets, and build long-term relationships while helping customers transition from competitor solutions.

Qualifications

• 8+ years’ experience in technology sales, ideally selling complex software solutions.
• Experience in Customer AI, Contact Center (CX), or system integration sales is highly regarded.
• Proven track record of achieving targets and managing large, complex sales cycles.

Responsibilities

• Be responsible for a national territory of accounts, deploying country and regional resources to maximize business potential.
• Drive revenue growth by engaging with C-level and senior decision-makers and achieving targets.
• Build trusted relationships with customer executives and develop deep understanding of their business and priorities.
• Develop and execute sales and account strategies, including strategic account plans and marketing initiatives.
• Partner with Solution Engineers, Consulting Professionals, and Technical Service Engineers to deliver value at every stage of the customer journey.
• Lead sales, presales, engineering, and support efforts within accounts to achieve business goals.

Skills

Technology sales

Account management

C-level engagement

Complex software

Channel partners

Job description

So, what’s the role all about?The Account Executive is the first and primary customer point of contact selling into a defined sales territory. As a trusted sales professional, you will collaborate closely with presales and broader teams to deliver a compelling value proposition that highlights the strength of the NiCE portfolio. This role is focused on both expanding into untapped markets and building long-term relationships with customers while helping them transition from competitor solutions. It is a high-growth role with significant impact across the region.

How will you make an impact?

• Be responsible for a national territory of accounts, effectively deploying country and regional resources to maximize business potential.
• Drive revenue growth by engaging with C-level and senior decision-makers, ensuring that quarterly and annual targets are achieved.
• Build trusted relationships with customer executives, developing a deep understanding of their business, technical priorities, and organizational structures.
• Develop and execute sales and account strategies, including strategic account plans and marketing initiatives.
• Partner closely with Solution Engineers, Consulting Professionals, and Technical Service Engineers to deliver value at every stage of the customer journey.
• Design and support roadmaps for large-scale implementations of NiCE systems and services.
• Work with partners and alliances to identify and pursue joint sales opportunities.
• Build and maintain a strong network of internal and external relationships to facilitate collaboration and success.
• Lead sales, presales, engineering, and support efforts within accounts to achieve business goals.

Have you got what it takes?

• 8+ years’ experience in technology sales, ideally selling complex software solutions. Experience in Customer AI, Contact Center (CX), or system integration sales is highly regarded.
• Proven track record of consistently achieving targets and successfully managing large, complex sales cycles.
• Strong ability to build relationships and influence senior stakeholders.
• Commercially astute with strong problem-solving and consultative skills.

You will have an advantage if you also have:

• Experience working with channel partners and large enterprise accounts.
• Self-motivated, collaborative, resilient, and adaptable, with strong attention to detail.
• Excellent written and verbal communication skills, with the ability to adapt your style for different audiences.
• Comfortable working in a fast-paced environment, with curiosity and openness to learning new concepts and strategies.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.