AI Pre-Sales Engineer

Playvox; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

NiCE in Sydney is seeking an AI Presales Engineer to partner with Sales on discovery calls, demos, and POCs, translating complex AI architectures into business value.

You will design rapid PoCs with n8n and LangChain, articulate RAG and semantic search benefits, and guide clients from proof of concept to production-ready solutions.

Qualifications

• 4-7 years in Pre-Sales Engineering, Solutions Architecture, or Technical Consulting.
• Deep understanding of AI ecosystem: workflow orchestration, LLM apps, and RAG pipelines.
• Proven value selling experience translating tech features into ROI.
• Strong ability to present architectures to C-level executives.

Responsibilities

• Value Selling & Discovery: lead technical discovery with account executives and identify high-value AI use cases.
• Rapid PoC Building: design and build functional prototypes using n8n and LangChain.
• Solution Architecture: translate requirements into production-ready blueprints with RAG and semantic search.
• Technical Advisory: address security, data privacy, and architecture questions for clients.
• Cross-Functional Feedback: feed client insights back to Product and Engineering to shape the roadmap.

Skills

Pre-Sales Engineering

Solutions Architecture

Technical Consulting

Executive communication

Value selling

Tools

n8n

LangChain

LangGraph

RAG pipelines

Vector databases

Job description

So, what’s the role all about?

As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value

The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.

How will you make an impact?

• Value Selling & Discovery: Partner with account executives to lead technical discovery sessions, identify high-value enterprise AI use cases, and articulate the ROI of automated agents.
• Rapid PoC Building: Design and build functional prototypes and workflow blueprints using n8n and LangChain to visually demonstrate value during the sales cycle.
• Solution Architecture: Translate client requirements into production-ready blueprints featuring RAG (Retrieval-Augmented Generation), semantic search, and secure enterprise app integrations.
• Technical Advisory: Serve as the trusted AI expert for client CTOs, IT directors, and business leaders, confidently handling security, data privacy, and architecture questions.
• Cross-Functional Feedback: Feed field insights and client requirements back into the Product and Engineering teams to influence the core product roadmap.

Have you got what it takes?

• Experience: 4-7 years of experience in a Pre-Sales Engineering, Solutions Architecture, or Technical Consulting role, with a strong focus on automation or generative AI solutions.
• Technical Comprehension: Deep conceptual and practical understanding of the AI ecosystem: workflow orchestration (n8n), LLM application frameworks (LangChain/LangGraph), and RAG pipelines.
• Value-Driven Mindset: Proven track record of value selling - translating technical features (like chunking, vector databases, or agents) into business outcomes (cost reduction, speed, risk mitigation).
• Communication & Presentation: Exceptional ability to deliver highly engaging product demonstrations and present complex architectures simply to C-level executives.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.