Senior Accident & Health Claims Leader

BERKSHIRE HATHAWAY SPEC INS; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Discretionary bonus

Superannuation

Up to four months of paid parental lea

Life, Total and Permanent Disability (

Salary Continuance cover

Wellbeing support (AIA Vitality & Tean

Job summary

Berkshire Hathaway Specialty Insurance in Sydney is seeking a Senior Claims Consultant to manage a portfolio of complex Accident & Health claims, delivering clear policy responses, entitlement decisions and timely reserving. You will drive investigations, engage with brokers and customers, and collaborate with underwriting, actuarial, legal and operations to translate claim insights into improvements.

The role offers a values-based culture, competitive rewards, and opportunities for professional

Qualifications

• Technical ability to interpret policies and assess entitlements in complex Accident & Health matters.
• Strong service mindset with responsiveness, professionalism, transparency and respect.
• Ability to translate technical claim issues into concise messages for different audiences.
• Understanding of how claim decisions affect customers, brokers and portfolio performance.
• Excellent prioritisation, accuracy and attention to detail in a time-sensitive environment.

Responsibilities

• Own end-to-end management of complex Accident & Health claims in line with Claims Standards.
• Analyse policy response, medical and factual information and entitlement promptly and fairly.
• Assess exposure, set reserves and report significant developments with commercial discipline.
• Lead investigations, medical reviews, rehabilitation input and strategy with advisers and vendors.
• Build trusted relationships with customers and brokers through responsive claims handling.
• Provide technical leadership through peer review and knowledge sharing.
• Share claim trends with underwriting, actuarial, legal and operations to support improvements.

Skills

Technical claims judgment

Customer focus

Clear communication

Commercial awareness

Organisation and execution

Education

Tertiary qualifications

ANZIIF membership

Legal qualifications / rehabilitation credentials

Job description

Berkshire Hathaway Specialty Insurance in Sydney is seeking a Senior Claims Consultant to manage a portfolio of complex Accident & Health claims, delivering clear policy responses, entitlement decisions and timely reserving. You will drive investigations, engage with brokers and customers, and collaborate with underwriting, actuarial, legal and operations to translate claim insights into improvements.

The role offers a values-based culture, competitive rewards, and opportunities for professional