Security Tech Support Specialist – Solutions & Growth

Seadan Tullamarine; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Profit share incentive

Training & development

Career growth opportunities

Job summary

Seadan Tullamarine is seeking a Technical Support Specialist to assist customers with CCTV, alarms, access control, and related security solutions. You will diagnose issues, guide installers and customers, and help build complete solutions rather than just selling components.

Ideal candidates include recent IT graduates or security installers with field experience who are eager to learn and grow. The role emphasizes hands-on problem solving, strong communication, and a customer-first approach.

Qualifications

• Knowledge of IP networks is essential.
• Strong troubleshooting skills and curiosity about how things work.
• Good communication and customer-facing confidence.
• A customer-focused mindset with problem solving in mind.
• Commercial mindset with ability to spot opportunities and suggest solutions.
• This role suits recent IT graduates or security installers looking to grow in the industry.

Responsibilities

• Assist customers via phone and at counter with technical issues for CCTV, alarms, and access control.
• Troubleshoot using remote access tools and onsite guidance to resolve faults.
• Recommend right products and configurations for customer applications.
• Prepare accurate quotes tailored to customer needs.
• Engage with suppliers and internal teams for training and product knowledge.
• Support warehouse operations to keep workflow smooth.

Skills

IP networks

Troubleshooting

Customer communication

Problem solving

Sales opportunity awareness

Learning mindset

Education

Recent IT graduate

Job description

Seadan Tullamarine is seeking a Technical Support Specialist to assist customers with CCTV, alarms, access control, and related security solutions. You will diagnose issues, guide installers and customers, and help build complete solutions rather than just selling components.

Ideal candidates include recent IT graduates or security installers with field experience who are eager to learn and grow. The role emphasizes hands-on problem solving, strong communication, and a customer-first approach.