Security Supervisor / Team Leader

Australian Concert & Entertainment Security; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing training

Uniform provided

Career growth

Diverse workplaces

Site locations

Supportive team

Attractive conditions

Job summary

ACESGroup is seeking a Security Supervisor / Team Leader to join our Sydney Fish Market site. You will lead a small to medium team, coordinate incidents, and ensure safety, security, and exceptional service for clients and visitors.

The role requires a NSW Security Licence (1A), 3+ years’ experience, strong communication, and the ability to supervise a team in a dynamic environment. Training and career progression are offered within a growing technology-driven security firm.

Qualifications

• Current NSW Security Licence (1A) with minimum 3 years' experience.
• Experience supervising a small to medium team.
• Demonstrated customer service experience with strong client-facing skills.
• CCTV operation experience and ability to use security systems.
• Available for a 24/7 rotating roster.
• Excellent written and spoken communication; professional presentation.

Responsibilities

• Support, direct, and coordinate small to medium teams, including managing incidents and emergencies.
• Prepare and deliver shift operational briefs.
• Conduct patrols of sites to observe, report, and manage incidents.
• Deliver service standards while improving operational efficiencies.
• Work within WHS guidelines.
• Monitor facilities to reduce risk and maintain public safety.
• Prepare and maintain security records and reports.
• Manage and provide facility access control.

Skills

NSW Security Licence 1A

Team leadership

Customer service

CCTV operation

24/7 roster availability

Excellent communication

Professional presentation

Reliability & punctuality

First Aid & CPR

RSA

White Card

Fire Warden

Working with Children Check

Driver Licence NSW

Job description

ACESGroup - Where Innovation Meets Security

At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.

Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.

Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.

ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division. We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.

At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.

About the Role

ACESGroup is continuing to grow and we are seeking an experienced Security Supervisor / Team Leader to join our team at the Sydney Fish Market, one of Sydney’s most iconic and vibrant precincts to play a vital role in delivering exceptional service while ensuring the safety and security of people, assets, and facilities.

This role is designed for a security career professional who leads by example. You will have the opportunity to work autonomously, applying your broad skill set to a variety of operational activities, while guiding a small to medium team to deliver outstanding results.

As a Security Team Leader, you will be highly visible and client-facing, responsible for providing professional information services, managing incidents, and ensuring high standards of safety and customer service are maintained at all times.

Responsibilities and Duties:

• Support, direct, and co-ordinate small to medium teams, including managing incidents and emergencies to achieve the best possible outcomes.
• Prepare and deliver shift operational briefs.
• Conduct patrols of sites to observe, report, and manage incidents.
• Deliver excellent service performance standards whilst developing operational efficiencies.
• Work within client and ACESGroup WHS guidelines.
• Monitor facilities to reduce risk and maintain public safety.
• Prepare and maintain general security records and reports.
• Manage and provide facility access control.

Skills and Experience:

• Current NSW Security Licence (1A) - minimum 3 years' experience (or equivalent).
• Experience supervising a small to medium team.
• Demonstrated customer service experience and strong client-facing skills.
• CCTV operational experience and ability to use a range of security systems.
• Availability to work on a 24/7 rotating roster.
• Superior communication skills (written and verbal).
• Professional presentation and strong interpersonal skills.
• Reliability, punctuality, and accountability.
• Current First Aid and CPR certification.
• Responsible Service of Alcohol (RSA) (current or willingness to obtain).
• White Card (or willingness to obtain).
• Fire Warden (or willingness to obtain).
• Current Working with Children Check.
• Unrestricted NSW Driver Licence.

(ACESGroup can support suitable candidates in obtaining required qualifications through our internal RTO).

What ACESGroup Has to Offer:

• Ongoing training and upskilling through our internal Registered Training Organisation.
• Uniform provided.
• Clear career pathways and growth opportunities.
• Access to diverse and exciting workplaces across Sydney.
• Convenient site locations.
• A supportive team within a successful and growing company.
• Attractive conditions.

About us:

ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years' experience partnering to provide security services to a diverse range of industries and facilities.

Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, hospitals, parklands, technology precincts and major sporting & entertainment venues.

At ACESGroup, we aim to be the industry leader where we don't just offer jobs, we offer long term careers.

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.