Security Supervisor - Ranger Supervisor

Australian Concert & Entertainment Security; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

ACESGroup in Sydney, a leading national provider of security and technology solutions, seeks a Security Ranger Supervisor to lead frontline Rangers, coordinate shifts, respond to incidents and maintain a customer‑focused security presence across metropolitan Sydney.

The role calls for strong leadership, a robust safety mindset, and a commitment to high standards of professional presentation. NSW licensing and First Aid are essential, with 24/7 roster availability expected.

Qualifications

• Minimum 2 years' experience in a security supervisory or similar leadership role.
• Demonstrated ability to lead and coordinate frontline teams.
• Strong operational judgement and the ability to remain calm under pressure.
• Strong customer service focus and confidence engaging with the public.
• Excellent verbal and written communication skills.
• Strong attention to detail and reporting capabilities.
• Reliability, punctuality and commitment to high operational standards.
• Confidence using technology and security systems.
• Availability to work across a rotating 24/7 roster.

Responsibilities

• Lead, support and coordinate frontline Security Rangers during daily operations.
• Prepare operational shift briefs and conduct pre‑shift team briefings.
• Allocate and coordinate resources to support operational requirements.
• Provide direction during incidents, emergencies and other situations.
• Promote professionalism, presentation, customer service and performance.
• Support team members with day‑to‑day guidance and coaching.
• Communicate with management, stakeholders and other teams.
• Deliver professional customer service and visitor engagement.
• Conduct regular patrols and monitor safety of people and assets.
• Identify and respond to safety and security risks.
• Act as first responder to incidents and emergencies.
• Operate and monitor control room, surveillance and security tech.
• Manage access control requirements and document incidents.
• Complete incident reports and operational records.

Skills

Security leadership

Team coordination

Customer service focus

Strong communication

Technology literacy

Incident response

Tools

Surveillance systems

Access control systems

Job description

Australian Concert & Entertainment Security – Sydney CBD NSW

ACESGroup - Where People, Safety and Technology Connect

At ACESGroup, we have always been a leader in combining operational expertise with cutting‑edge technology.

Our point of difference is clear: we do not just use technology – we build it.

Across every division, from frontline operations to corporate services, our bespoke technology is transforming how we work, improving safety, efficiency and decision‑making in real time.

We are now seeking an experienced Security Ranger Supervisor to join our team and take a hands‑on leadership role in the delivery of security, public safety and customer service operations across metropolitan Sydney.

About the Role

As a Security Ranger Supervisor, you will lead from the front, providing day‑to‑day direction and support to frontline Rangers while ensuring a professional, proactive and customer‑focused security presence.

You will coordinate shift operations, conduct team briefings, respond to incidents and emergencies, maintain high operational standards and support your team in delivering a safe and welcoming environment for visitors and the wider community.

This is a varied, highly visible position suited to an experienced security professional who enjoys leading people, solving problems and being actively involved in frontline operations.

Key Responsibilities

In this role, you will:

• Lead, support and coordinate frontline Security Rangers during daily operations
• Prepare operational shift briefs and conduct effective pre‑shift team briefings
• Allocate and coordinate resources to support operational requirements
• Provide clear direction and leadership during incidents, emergencies and other operational situations
• Promote high standards of professionalism, presentation, customer service and operational performance
• Support team members with day‑to‑day guidance, coaching and operational matters
• Communicate effectively with management, stakeholders and other operational teams
• Deliver professional customer service and visitor engagement
• Conduct regular vehicle and foot patrols to protect people, property and physical assets
• Monitor public spaces and proactively identify and respond to safety and security risks
• Act as a first responder to incidents and emergencies
• Operate and monitor control room, surveillance and security technology systems
• Manage and monitor access control requirements
• Complete accurate incident reports, security documentation and operational records

About You

You are an experienced security professional who is confident leading people in a dynamic, customer‑facing environment.

You will bring:

• A minimum of 2 years' experience in a security supervisory or similar leadership role
• Demonstrated ability to lead and coordinate frontline teams
• Strong operational judgement and the ability to remain calm under pressure
• A strong customer service focus and confidence engaging with members of the public
• Excellent verbal and written communication skills
• Strong attention to detail and reporting capabilities
• A professional approach and high standard of personal presentation
• Reliability, punctuality and a commitment to maintaining high operational standards
• Confidence using technology and security systems
• Availability to work across a rotating 24/7 roster

Required Certifications

To be considered, you must hold:

• Current NSW Class 1A Security Licence
• Current First Aid & CPR Certificate
• Current Responsible Service of Alcohol (RSA) Competency Card
• Unrestricted NSW Driver Licence

Highly Regarded or Willing to Obtain

The following qualifications and certifications will be highly regarded:

• White Card
• Traffic Control and Traffic Management Plan (Implementer) qualifications
• SEINS training
• Working With Children Check

Why Join ACESGroup?

At ACESGroup, we aim to offer more than just a job – we provide opportunities to build long‑term careers.

As part of our team, you will have access to:

• Opportunities to work across some of Sydney's most recognised and high‑profile locations
• Clear career pathways within a growing national organisation
• Ongoing training and professional development through our internal RTO, Affrim Training
• Exposure to innovative security technology and operational systems
• Competitive employment conditions and long‑term opportunities
• A supportive environment where strong performance and leadership are recognised

About ACESGroup

ACESGroup is a leading national provider of security, safety, events and technology solutions, with more than 40 years' experience supporting a diverse portfolio of public and private organisations.

Our people operate across commercial facilities, public precincts, aviation, education, hospitals, parklands, technology precincts and major sporting and entertainment venues.

What sets us apart is how we connect people, safety and technology.

ACESGroup is not simply a security company using technology in the background. We develop and integrate technology into the way our teams operate, helping create safer, smarter and more connected environments for our people, clients and communities.

ACESGroup is an equal opportunity employer committed to workforce inclusion and diversity. We encourage applications from people of all backgrounds.

Successful applicants will be required to complete relevant pre‑employment checks, which may include background, police, medical and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S

Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affrim Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.